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Our Team

Meet our team of talented mortgage professionals! We look forward to working with you.

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Annette Norfolk

Annette Norfolk

Originating Branch Manager
Kim Drake

Kim Drake

Operations Manager
Cheryl Gladysz

Cheryl Gladysz

Underwriter
Nichole Daniel

Nichole Daniel

Processor
Tonya D Morones

Tonya D Morones

Closer / Funder
Ashley Drake

Ashley Drake

Underwriter
Teresa Morris

Teresa Morris

Closer / Funder

Customer Reviews

Overall Rating:

102 Review(s)
4.95
Lynn G December 4, 2023
Annette was incredible! She kept us informed every step of the way and made the entire loan process simple and easy to understand. Annette made sure we were able to close as early as possible and when we ran into a snag, she jumped into action and resolved the issue. I know there are a zillion details that occur in the background on a loan, and Annette managed the process expertly and professionally, and with very little effort on our part. She is a delight to work with, and made our cross-country move much less stressful. We so enjoyed working with Annette and PRMI. She definitely has all our future business!!!!!
Reply from Annette Norfolk: Lynn, I'm overjoyed to hear your positive feedback! It was my pleasure to make sure your loan process was as smooth and stress-free as possible. There certainly are many moving parts in such a process, and my goal is always to handle those so you can focus on the excitement of your cross-country move. I'm glad I was able to help make it less stressful for you. Your kind words are greatly appreciated, and I look forward to working with you on your future business. Thank you for choosing me and Primary Residential Mortgage, Inc. - Annette Norfolk.
Ronald J J November 9, 2023
Good Morning, Everyone knows that the purchasing of a home can be and is very very stressful. Annette and Her Team of Professionals made the experience of my new home purchase as smooth as possible. Which I really really appreciated. Everyone I worked with in preparing for the closing of the purchase helped and guided me through the process. The whole team and especially Annette stayed in constant contact and updated me along the way with every little detail. Sometimes several times a day if needed and answered every question I had. Everything is done on-line now days the definitely faster however that can create it's own set of problems with someone who is not an expert with a computer. This is where Annette and her team excelled in helping me. Everyone was So helpful in helping me understand what was needed to complete the sale and how to do everything the right way. The process was so smooth that the closing date was actually moved up which from what I understand is difficult on a manufactured home purchase. I know this is their job, but in todays day and age it's hard to get that personal and truly interested in helping You attention and care that I felt I received. There is not much more I can say other than THANK YOU SO MUCH! You truly don't realize how Happy I am with the purchase of my new home and how everyone involved helped make me feel very very lucky and special. THANKS AGAIN!! Ron Jacobsen
Reply from Annette Norfolk: Ron, I and my Team cannot thank you enough for the very kind words and fabulous review! You made it easy for us, though... You listened to our advice and jumped on anything we needed done.... I am so very thankful in getting to work with you and getting to know you! Welcome to Lake Havasu City, AZ... I look forward to seeing you finally Home!!! Wishing you many happy memories!!! - Annette and Team at PRMI
Dina D October 31, 2023
Annette took our home buying to the next level she worked next to her staff to make sure everything was going smooth. We were kept in the steps of home buying. She and Nicole answered our questions and made it stress free! I have referred my children to her for their home buying future. We bought our dream retirement home and Annette from PRMI made it happen.
Reply from Annette Norfolk: Dina, thank you so much for the wonderful 5-star review! I'm thrilled to hear that you had such a positive experience with myself and my team at Primary Residential Mortgage, Inc. We strive to provide the best service possible and ensure that the home buying process is as smooth and stress-free as possible. It was a pleasure to assist you in buying your dream retirement home. Thank you for the referrals as well, and I look forward to providing the same level of service to your children. Best wishes on your new journey in your dream home!
john C October 27, 2023
Smooth process.
Marianna G October 24, 2023
Loved working with Annette. She’s been the best mortgage broker/ lender I’ve worked with in my 2 year a career. I look forward working with her over and over again!