Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
357 Review(s)
4.96
Kelly H
November 22, 2023
Would love to do another deal with you. Let’s connect after the holiday.
Reply from Jim Mitzel: I'm thrilled to hear that you had a positive experience and are considering another deal! I'm absolutely open to connecting after the holidays and discussing any future mortgage needs you may have. Thank you for the 5-star rating and for choosing Primary Residential Mortgage, Inc. Looking forward to our continued partnership. Best, Jim Mitzel.
Christian K
November 16, 2023
Jim was great throughout the entire process. Never hesitated to help answer our questions and walk us through the process as first time homebuyers. A super speedy close on top of that made for a great overall experience!
Reply from Jim Mitzel: I'm thrilled to hear that your experience as first-time homebuyers went smoothly. It was truly a pleasure to guide you through the process and I'm happy we could get to a quick close for you. I aim to provide this level of service to all my clients. I appreciate your kind words and the 5-star review. Thank you, Christian, for choosing Primary Residential Mortgage, Inc. Here's to your new home!
Kim D
November 15, 2023
You did an awesome job. Thank you for the clear communication and closing the loan on time!
Pam T
November 7, 2023
Great service and a pleasure to work with!
Reply from Jim Mitzel: I'm genuinely appreciative of your kind words, Pam. Your 5-star rating means a lot to me and the whole team here at Primary Residential Mortgage, Inc. I'm thrilled you found our service great and a pleasure to work with, as we strive to provide just that for all our clients. Looking forward to assisting you again!
Christopher S
November 3, 2023
Very nice and professional.
Reply from Jim Mitzel: Thank you for your kind words, Christopher. Receiving feedback like yours makes my day. I'm glad that you appreciated my professionalism during our interactions. Here at Primary Residential Mortgage, Inc., we always aim to deliver a top-notch service. Thank you again for the excellent rating! Best, Jim Mitzel.