Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
357 Review(s)
4.96
Stephen M
January 18, 2024
Very knowledgeable and easy to work with.
Reply from Jim Mitzel: Thank you, Stephen, for taking the time to leave such a positive review. I'm thrilled to hear that you found our process easy and informative. At Primary Residential Mortgage, Inc., we aim to provide top-notch service to our customers. I'm glad to know your experience reflected this. Looking forward to assisting you again in the future!
Mikel P
January 5, 2024
Thank you for all of your help and another smooth closing! Love working with you all.
Marie W
December 8, 2023
We refinanced a home mortgage with Jim and have financed two new home mortgages as well. He is always the first person I contact for my lending needs. He’s always anxious to help and very responsive. He helps us every step of the way through the process.
Reply from Jim Mitzel: I'm very grateful for your kind words, Marie. It's always a pleasure assisting you with your mortgage needs and I'm glad to hear you're satisfied with the process. I strive to be as helpful and responsive as possible to make things run smoothly. Thank you for trust in me and Primary Residential Mortgage, Inc. I look forward to continuing to serve your lending needs in the future.
Grace S
November 28, 2023
Jim and his team were so helpful every step of the way - explaining my options, answering questions, and guiding me smoothly to the finish line of home ownership! So grateful!
Reply from Jim Mitzel: Thank you for such a fantastic review, Grace! It was a pleasure working with you. Your kind words are deeply appreciated and serve as a great encouragement for my team and me. We are thrilled to know we could assist you throughout this process in a way that made it more understandable and smooth. It's our aim to make home ownership a feasible and gratifying experience for everyone. Thank you for choosing Primary Residential Mortgage, Inc. We hope to work with you again in the future! Best wishes, Jim Mitzel.
Lois M S
November 28, 2023
We had a wonderful experience with Jim and his team. They were all very helpful, answering our questions promptly and patiently. They made us feel confident and comfortable throughout the entire process. Jim personally went "above and beyond" and just made it an easy and pleasant experience. We would highly recommend Jim and his associates at PRMI to anyone.
Reply from Jim Mitzel: Thank you so much for your kind words, Lois. I'm so pleased to hear that you had a wonderful experience with my team and I. We always strive to provide the highest level of service and make the process as smooth as possible for our clients. Your recommendation means a lot to us. We're here for you anytime you need assistance in the future. Take care!