Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
357 Review(s)
4.96
Kristin F
March 25, 2024
It was so nice being updated throughout the entire loan process.
Andrew Morgan M
March 25, 2024
Jim made the entire process easy. With the ability to sign and produce a majority of things necessary for the loan application online, the process was very easy. The title company in Bonham that we closed with said that they loved working with Jim. They mentioned that he had everything available to them promptly and that he followed up with things daily.
Couldn't recommend him highly enough!
Reply from Jim Mitzel: Thank you so much for your kind words, Andrew. It was my pleasure to assist you throughout the process. At Primary Residential Mortgage, Inc., we strive to provide the best service and make the loan application process as smooth as possible. I'm glad to hear that it was a positive experience for you, and that the title company in Bonham felt the same way. Your recommendation means a lot to me. If you ever need assistance in the future, please feel free to reach out. Best wishes on your new adventure!
Kimberly C
March 6, 2024
Jim was very attentive and responsive in any questions we had!
Reply from Jim Mitzel: I sincerely appreciate your kind words and the excellent rating, Kimberly! It was a pleasure working with you and answering all your questions. Providing attentive and responsive service is a priority for us here at Primary Residential Mortgage, Inc. Looking forward to assisting you again in the future. Best, Jim Mitzel.
Christine S
February 25, 2024
Jim and his team are easy to work with and communicate well during the entire process. This is our third home with Jim and we will use him again if we move.
Reply from Jim Mitzel: I am truly humbled by your kind words, Christine. It's always a pleasure serving great clients like you and being a part of your home buying journey. I am glad to hear that you are satisfied with our communication during the process, as we always aim to provide the best possible service. Looking forward to assisting you again in the future. Thank you for choosing Primary Residential Mortgage, Inc. and for your continued trust in me and my team.
Jason L
February 12, 2024
Thank you for helping get us to closing, I know that Tony can sometimes be difficult to work with
Reply from Jim Mitzel: I'm glad to hear that I could assist you through the closing process, Jason. The teamwork and collaboration are essential parts of what we do here at Primary Residential Mortgage, Inc. We strive to provide the best service, even when things get a bit challenging. Your review is greatly appreciated, and it motivates us to keep doing our best. Looking forward to assisting you in your future needs. Thank you for the full rating.