Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
209 Review(s)
4.98
Armando Jesus H
April 4, 2024
What stood out most to me was their commitment to accurate communication. At every step of the process, I received clear, concise, and timely updates that kept me well-informed and confident in the progress of my application. This level of transparency is something I greatly appreciated, as it made the entire process stress-free and straightforward.
Moreover, the rapid response and fast actions on their part were truly remarkable. Whether it was answering my inquiries or moving forward with the necessary steps, their promptness ensured that there were no unnecessary delays in my loan process. This efficiency not only saved me time but also demonstrated their dedication to customer satisfaction and their ability to work effectively under time constraints.
Reply from Nayibe Betancourt: Thank you Armando, for leaving such a positive review. It's fantastic to hear that you appreciated our commitment to transparent and timely communication. At Primary Residential Mortgage, Inc., we strive to make every step of the application process as stress-free and straightforward as possible for our clients. Your feedback on our rapid response and efficient handling of the loan process is greatly appreciated. It underlines our goal to provide excellent customer service and work effectively, even under time constraints. Once again, thank you for your kind words and for choosing us for your mortgage needs.
Isis De La Caridad H
April 1, 2024
Naybie isn't just an incredible person; she's an outstanding Branch Manager for PRMI. Her dedication to her clients surpasses expectations, ensuring not only exceptional work but also providing a reassuring presence throughout the entire process.
Reply from Nayibe Betancourt: I'm truly touched by your kind words, Isis. It's always my priority to provide excellent service and a reassuring presence for my clients. I'm happy to know that I was able to meet your expectations. Thank you for trusting me with your business at Primary Residential Mortgage, Inc. Your satisfaction is my success!
Ana M. De C
February 2, 2024
it was a seamless process..... the deal closed earlier than anticipated.
Thank you!
Ana
Milay R
January 24, 2024
I was completely impressed with her professionalism and service. She got me very efficiently trough the process.
Reply from Nayibe Betancourt: I'm delighted to hear that you found my service efficient and professional, Milay. Your satisfaction is my top priority and it's always rewarding to hear positive feedback. Thank you for taking the time to review your experience with me and Primary Residential Mortgage, Inc. If you have any more mortgage needs in the future, please don't hesitate to reach out.