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Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

101 Review(s)
4.96
Christian F September 4, 2023
Alex was my primary contact from initial loan request to the final approval. Lindsay Reed served a secondary role for a limited timeframe. Alex basically represented PRMI in terms of reputation. Her attitude was construed as dedicated to me as the only customer in her life, sort of speak. Not one inquiry was missed, and she stayed with me from cradle to grave in my business transaction. Alex also catered to my hearing loss and handled exceptions without delay. I was impressed and I have experienced considerable variation of services over the years. If I get a loan again, I would specifically ask for Alex. I am just sorry I never got to meet her in person. Christian Fox 204 Steeplechase Cir. Wilmington, DE 19808
Reply from Alex Contant: I'm truly delighted to learn of your positive experience, Christian. At Primary Residential Mortgage, Inc., we strive to provide exceptional service and it's heartening to know that I was able to meet your expectations. I'm glad that I could assist in making the loan process smooth and efficient for you, despite the challenge of your hearing loss. Transparency and dedication are values we hold dear and I'm glad that reflected in our interaction. Your kind words truly mean a lot and I'm grateful for your trust in me and PRMI. Although we didn't get a chance to meet in person this time, I'd be more than happy to assist with any future loan needs you may have. Thank you for choosing us and for your kind review. Sincere regards, Alex Contant
Christy W August 21, 2023
As always, Alex is such a pleasure to work with. The transactions that I've ever had with Alex have always gone extremely smooth and my clients has always had positive things to say.
Messhick S August 15, 2023
As always it was a pleasure working with Alex. Alex and her team make the entire process effortless and thoroughly enjoyable!!
Marcellus D G August 15, 2023
Everytime I had a question she always answered even after hours. She’s kind and a very patient person, also even if she don’t have the answer to your question right away she’s quick to find out and call you back ASAP. I would recommend her to anyone!!
Reply from Alex Contant: I'm absolutely delighted to hear about your positive experience, Marcellus! Your kind words and 5-star rating mean a great deal to me. Knowing that I have been able to provide answers and guidance throughout this process, even after regular working hours, reaffirms my commitment to my role here at Primary Residential Mortgage, Inc. I always strive to promptly address any queries or concerns that you may have. Your recommendation is highly appreciated and I'm grateful for the opportunity to assist you. Remember, I'm just a call away if you need anything in the future. Thank you once again. - Alex Contant
Gabrielle F August 12, 2023
Thanks so much for a smooth transaction! Looking forward to many more together!