Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.

Check out what past customers have said about working with us...

Overall Rating:

40 Review(s)

Charisa C January 23, 2024

Kofi was there do me every step of the way. He answered every question I had. Things I didn’t understand he explained. He was very encouraging. Help to make a great experience.

Reply from Kofi Ofori | Loan Officer | Primary Residential Mortgage, Inc.: I'm truly grateful for your feedback, Charisa. It was my pleasure to assist you every step of the way. Ensuring that all your questions were answered and that you felt comfortable with the process was my number one priority. I'm thrilled to hear that my efforts contributed to a great experience for you. Thank you for choosing Primary Residential Mortgage, Inc. and I look forward to serving you again in the future.

Stephen T January 23, 2024

Mainly able to get a hold of and answered questions promptly

Reply from Kofi Ofori | Loan Officer | Primary Residential Mortgage, Inc.: Thank you Stephen for taking the time to rate and review my services. I'm pleased to hear that you found me accessible and prompt in answering your questions. I strive to maintain clear communication and high service standards. Your feedback helps me refine my services at Primary Residential Mortgage, Inc. to better serve you and other clients. Looking forward to assisting you again in the future.

Shelly K M January 22, 2024

Kofi Ofori was very adamant about making sure I got the best rate and everything went smooth.

Reply from Kofi Ofori | Loan Officer | Primary Residential Mortgage, Inc.: I'm very glad to hear that you had a positive experience, Shelly. Ensuring my clients get the best rate and a smooth process is always my top priority. I appreciate your feedback and rating, and I will continue to strive for the highest level of service. Thank you for choosing Primary Residential Mortgage, Inc. Don't hesitate to reach out if you need anything else in the future.

Maasha K January 22, 2024

Kofi is a gem! He is proactive and responsive and forward thinking and never misses! I was so honored to work with him and was very pleased with my product from the team. I can't say enough how valuable Kofi was in my home buying process. He made it feel easy and was very personable so I felt very comfortable with working with him. So grateful that I found him and looking forward to my next purchase!

Reply from Kofi Ofori | Loan Officer | Primary Residential Mortgage, Inc.: Thank you for your kind words, Maasha. I'm thrilled to hear you were satisfied with the service and felt comfortable during the home buying process. I consider it a privilege to have been a part of your journey and I'm grateful for the opportunity to work with you. Your feedback is highly appreciated and it motivates me to continue delivering high levels of service. I look forward to assisting you with your next purchase.

Khalida N January 20, 2024

All the documents were prepared on time, always an extra step ahead to inform about the process. Great time management.

Reply from Tareq Mayel: Thank you very much, Khalida, for this wonderful review. I'm thrilled to hear you had a positive experience with your mortgage process at Primary Residential Mortgage, Inc. Ensuring all documents are prepared on time and keeping clients informed throughout the process is integral to my service. I truly appreciate your feedback and the 5 star rating. Your words encourage me to continue delivering exceptional service. Thanks again!