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Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

40 Review(s)
4.93
Suzan N February 16, 2024
Communication-I was informed every step of way!
Reply from Tareq Mayel: I'm thrilled to hear that you were satisfied with the communication throughout our process, Suzan. It's my goal at Primary Residential Mortgage, Inc. to keep clients informed every step of the way. Thank you for the 5-star rating and your positive feedback. I'm here if you need assistance in the future. Best, Tareq Mayel.
LORD'S CHILD Rose De Mars February 5, 2024
My experience was truly impressive with Mr. Kofi. Here is my story briefly. I looked for 2 years for a home and applied for a mortgage with the Montgomery County Down Payment Assistance Program, but every lenders I encountered in the past promised me something that they did not have. I was so desperate to find a good lender. My credit score dropped several times because I shopped around with many lenders but they didn't have what I was looking for and yet I had an excellent credit score. So I decided to change the way I researched lenders. I went to the Montgomery County website. I found Primary Residential Mortgage, Inc through the Montgomery Country website's list of approved lenders and searched for the best loan officer, that's how I found Mr. Kofi. His previous clients had good reviews about him, that's why I chose him and I don't regret it. I can say today that I made the right choice!!! What reviews say about Mr. Kofi is true. I had this experience. Mr. Kofi encouraged me from day one, even when my contract failed the first time. He would give me words of encouragement like “don’t give up” and that had a tremendous impact on me and made me believe until the end. He was very patient with me, explaining everything I needed to know. For example, he explained the loan estimate document to me with all the most complicated vocabulary and numbers that I couldn't understand. Honestly, today I am so happy and relieved. I was approved with the down payment assistance I was looking for. Additionally, Mr. Kofi and his team (Loan Processor Michelle Buss) worked quickly (even on weekends) to gather all the papers I needed for the closing and he even arranged an early closing so that I could move out the same day. WELL DONE!! Thank you very much Mr. Kofi for everything you have done for me, for your amazing work and knowledge on loans and programs. Thank you Michelle Buss for all your good work. Thank you a lot Primary Residential Mortgage, Inc you have one of the best loan officers (as a person too) and the best team. God bless you all. Today I have a place that I call my home and I am so grateful for it. Thank you from the bottom of my heart.
Rose De Mars M February 5, 2024
My experience was truly impressive with Mr. Kofi. Here is my story briefly. I looked for 2 years for a home and applied for a mortgage with the Montgomery County Down Payment Assistance Program, but every lenders I encountered in the past promised me something that they did not have. I was so desperate to find a good lender. My credit score dropped several times because I shopped around with many lenders but they didn't have what I was looking for and yet I had an excellent credit score. So I decided to change the way I researched lenders. I went to the Montgomery County website. I found Primary Residential Mortgage, Inc through the Montgomery Country website's list of approved lenders and searched for the best loan officer, that's how I found Mr. Kofi. His previous clients had good reviews about him, that's why I chose him and I don't regret it. I can say today that I made the right choice!!! What reviews say about Mr. Kofi is true. I had this experience. Mr. Kofi encouraged me from day one, even when my contract failed the first time. He would give me words of encouragement like “don’t give up” and that had a tremendous impact on me and made me believe until the end. He was very patient with me, explaining everything I needed to know. For example, he explained the loan estimate document to me with all the most complicated vocabulary and numbers that I couldn't understand. Honestly, today I am so happy and relieved. I was approved with the down payment assistance I was looking for. Additionally, Mr. Kofi and his team (Loan Processor Michelle Buss) worked quickly (even on weekends) to gather all the papers I needed for the closing and he even arranged a early closing so that I can move out the same day. WELL DONE!! Thank you very much Mr. Kofi for everything you have done for me, for your amazing work and knowledge on loans and programs. Thank you Michelle Buss for all your good work. Thank you a lot Primary Residential Mortgage, Inc you have one of the best loan officers (as a person too) and the best team. God bless you all. Today I have a place that I call my home and I am so grateful for it. Thank you from the bottom of my heart.
Reply from Kofi Ofori | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much for your incredibly heartwarming review, Rose. It was an absolute pleasure helping you navigate through the mortgage process and I am overjoyed to hear about your satisfaction with our services. Your perseverance and dedication were inspiring, and I am thrilled that you are now a homeowner. It was our goal to ensure you had a clear understanding of all the details involved in securing a mortgage and I'm glad you felt comfortable with the explanations given. It's wonderful to hear about your positive experience with Michelle and the rest of the team as well. We strive to provide top-tier service and work as efficiently as possible for our clients. Your kind words and appreciation truly mean the world to us at Primary Residential Mortgage, Inc. May your new home bring you much happiness and create beautiful memories. If you ever have any future questions or needs, please remember that we're just a phone call away. Congratulations on your new home, and thank you once again for entrusting me with this important journey.
Nicola T January 31, 2024
Kofi, Was so patient with me and my first time homebuyer and kept us in the loop during the process. Communicated effectively and often as needed. He and his team were fantastic in coordinating with the state and local DPA programs to have us close on time! I hope to work with Kofi and PRMI in the near future. Top notch real estate partner.
Reply from Kofi Ofori: Thank you, Nicola, for your kind words and for taking the time to write such a positive review. I'm thrilled to hear that you were satisfied with our communication and that we were able to make your first time home buying process smooth and satisfying. It was a pleasure working with you and helping you navigate through the state and local DPA programs. I look forward to assisting you again in the future! Your satisfaction is my top priority. Thanks once again for your trust in me and Primary Residential Mortgage, Inc. Cheers, Kofi Ofori.
Pamala P January 30, 2024
I have had the pleasure of working with Mr. Kofi Ofori on our last 3 homes and I am compelled to say that I have never worked with someone so professional in my life. His ability to maintain a sense of control, calm and extreme knowledge of his craft is unparalleled. He is supremely thorough, attentive, honest and compassionate about what he does and it is the forefront of his character. We will NEVER choose another loan officer to assist and guide us with our family needs because Mr. Ofori has always come through…thank you Kofi!!!!🙏🙏💯💯💙💙
Reply from Kofi Ofori | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much for taking the time to share your experiences, Pamala! It has been my absolute pleasure to work with you and your husband on your past three homes. I'm thrilled to hear that you've felt supported and guided throughout each process. Your trust means a lot to me, and I want you to know that I'm here for you, committed to providing the best service possible for your future needs. Thank you for your kind words and trust in my work. I look forward to continuing our partnership. 💙💯🙏