Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
51 Review(s)
5.0
Landon December 9, 2024
Charlie was extremely helpful with any questions I had. I felt that he had my best interest in mind throughout the whole process. Charlie never seemed bugged or annoyed when I would contact him with a question. He would walk me through every question step by step, leaving no doubt. I felt that Charlie was the best possible LO for me and I will definitely choose him again in the future.
Michelle November 28, 2024
Charlie did an excellent job navigating the loan process for my first time homebuyer client. The updates and information was always clear and understandable. I would definitely recommend him to futureclients.
Reply from Charles Brown: I'm thrilled to hear that you had a positive experience with your first home purchase, Michelle. It's always my goal to make the loan process as understandable and smooth as possible, so I'm glad to hear that this was your experience. Thank you for considering recommending me to others. I truly appreciate your feedback and the excellent rating!
Michelle Bybee November 25, 2024
Charlie you're awesome. I refer everybody to you. Thanks, Charlie.
Reply from Charles Brown: I'm thrilled to hear your positive feedback, Michelle! It's always a pleasure working with you and I'm grateful for your referrals. I strive to provide the highest level of service for you and those you refer my way. Thanks for putting your trust in me and Primary Residential Mortgage, Inc. Looking forward to our continuous cooperation.
Jennifer August 15, 2024
Working with Charlie was such an honor! He made a stressful experience easy and seamless. He was a mortgage specialist, therapist, and is now considered a good friend. I am beyond grateful for Charlie and now I have an amazing home!
Reply from Charles Brown: I'm truly humbled by your words, Jennifer! It was an absolute pleasure assisting you through the mortgage process. I'm glad I could make the experience less stressful for you. I'm also thrilled that I can now consider you a good friend. Your satisfaction is my top priority and I'm elated to hear that you're loving your new home. Thank you for choosing me and Primary Residential Mortgage, Inc. for your mortgage needs. Looking forward to staying connected. - Charles Brown
Michelle June 15, 2024
Charlie is very responsive and will take the time to answer any questions.
Even though this is a commercial transaction, Charlie makes you feel like a friend, which garners trust and I appreciate that.
I felt like the whole process was fairly painless and enjoyed my interactions.
This is the 2nd re-fi I have done with him and I will look to him for future needs.
Reply from Charles Brown: Michelle, thank you for taking the time to share such a wonderful review. It's always a pleasure to assist you with your mortgage needs, and I'm thrilled to hear that your experience with Primary Residential Mortgage, Inc. was a positive one. Your trust is greatly valued, and I strive to make every transaction as straightforward and smooth as possible. I'm looking forward to assisting you with any future needs. Thank you once again for choosing me and for your repeat business.