We are dedicated to ensuring that each and every customer has a personal, positive home loan experience. Take a look at what a few of our recent customers had to say about their experience:
Overall Rating:
346 Review(s)
4.9
Alex I
November 6, 2023
Thank you.
Reply from Paul Anderson: Thank you very much Alex, It was great working with you and your professionalism is greatly appreciated. We strive to make every interaction a positive one, and it is wonderful to know we have met that mark with you. Please don't hesitate to reach out if you need anything else.
Tonya M
October 31, 2023
Poor communication , information and documentations given yet requested through multiple forums, requested documentation that wasn’t needed for the loan ( my offer letter on my home purchase) my purchase was not contingent to my sale. Requested way more money than needed for wire. My Vice President of my hometown bank said it was extremely unprofessional. Requested closing numbers several times then when I did they were incorrect. I made sure on Friday 10-27-23 to get final binding numbers for insurance and it was still wrong at closing costing me more money. This whole process was extremely stressful and caused me a lot of anxiety. Just because I took bridge loan for $35,000 did not mean that money was for loan and closing. Paul requested all these funds because he knew the bridge amount because he requested it from Kathy at my bank. Also putting a 5600 charge on my loan for purchasing point assuming I knew that was being done but was never explained to me. Yea payment scenario were sent but nothing spoke about my interest rate. Things that happened caused me trust issues. Hopefully things will be better moving forward
William M
October 24, 2023
Paul tells it like it is and there is nothing hidden or any unknown "surprises."
Reply from Paul Anderson: Thank you very much Bill, It was great working with you and Winni and I appreciate the opportunity to work together.
Jacoby Potter
October 16, 2023
Dave helped in any way possible and went above and beyond to answer and guide me through the process. I would happily go through dave or recommend him to anyone who is starting the home buying process
Reply from Owner: Thank you very much, Jacoby. It was an honor helping you with your first home. I'm here if you have any questions or need anything.
Jacoby P
October 16, 2023
Dave's willingness to go above and beyond with any question, even ones outside his scope
Reply from David Sanders: I genuinely appreciate your kind words, Jacoby. It was a pleasure to assist you with your mortgage needs. Your satisfaction is my top priority, and I'm always ready to go the extra mile to answer all your questions, no matter the topic. Thanks for choosing Primary Residential Mortgage, Inc. and for your excellent rating. Don't hesitate to reach out if you need anything else in the future.