Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
367 Review(s)
4.72
John August 8, 2024
Your Rock Terry!
Reply from Terrence Robinson: Thank you so much for the kind words and the perfect rating, John! I'm thrilled to hear that you had a positive experience with us at Primary Residential Mortgage, Inc. It's feedback like yours that keeps me motivated to offer top-notch service. If you have any other needs or questions, don't hesitate to reach out again. Thanks once again!
Margaret P July 29, 2024
Terry was a calm voice in the moments we did not feel calm. He facilitated our loan process in a professional and friendly manner. He is knowledgeable and effortlessly provides outstanding client services.
Samuel D July 28, 2024
Terry made all the difference. Not only a consummate professional, but an understanding and caring person. Would definitely recommend he and his team!
Reply from Terrence Robinson: Thank you so much for the kind words, Samuel! I'm thrilled to hear that you were pleased with the service you received. Reviews like yours are why I do what I do. I'm always here to make the mortgage process as smooth as possible for you and I'm glad I could provide that for you. I look forward to assisting you with any future needs. Thank you once again for the recommendation!
Sandy July 18, 2024
Thanks Jason! As always, it was great to work with you! This one got a little complicated, but you made it happen on time!
Reply from Jason Hardy: I'm thrilled to hear you had a positive experience, Sandy! Yes, it was indeed a bit complex this time, but I'm glad we could make it work within the expected timeline. Your satisfaction is always my top priority at Primary Residential Mortgage, Inc. I'm looking forward to assisting you again in the future. Thanks for your trust and the generous rating!
Shara L June 16, 2024
He was patient and kept us informed, and on track to close as quickly as possible.