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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

367 Review(s)
4.72
Thomas Kay August 14, 2024
He will not stop working for the client regardless of obstacles. He really shows his clients he cares and has your back. Terry is a must for anyone buying a home in Maine. He’s a 15 out of 10 working for his clients. Tom & Lisa Kay
Stephen Horgan August 13, 2024
Great lender to work with. Very good communication as well!
Maria Caira August 13, 2024
I am/was very nervous and had a lot of questions/concerns and Terry answered them all and didn’t make me feel bad for all my concerns.
Reply from Terrence Robinson: Thank you for your kind review, Maria. I'm glad I could help alleviate your concerns. It's absolutely normal to have plenty of questions, especially when it comes to something as significant as a mortgage. As part of Primary Residential Mortgage, Inc., it's my job to ensure you feel secure and confident throughout the process. Your satisfaction and understanding are my top priorities. Please feel free to reach out if you have any more questions or concerns in the future.
Jack Tralongo Jr August 8, 2024
Responds quickly and is pleasant to work with
Reply from Jason Hardy: Thanks for the great review, Jack! I'm glad that you were satisfied with my quick responses and found me pleasant to work with. It was a pleasure assisting you with your mortgage needs at Primary Residential Mortgage, Inc. Feel free to reach out any time if you need anything else.
John Krouse August 8, 2024
Your Rock Terry!
Reply from Terrence Robinson: Thank you so much for the kind words and the perfect rating, John! I'm thrilled to hear that you had a positive experience with us at Primary Residential Mortgage, Inc. It's feedback like yours that keeps me motivated to offer top-notch service. If you have any other needs or questions, don't hesitate to reach out again. Thanks once again!