Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
367 Review(s)
4.72
Stephanie January 6, 2025
Great communication throughout the transaction! Thank you!
John R November 4, 2024
Terry worked to get the loan closed quickly with no surprises.
Reply from Terrence Robinson: I appreciate your positive feedback, John. I'm glad I was able to provide a seamless experience for you during the loan process. It was a pleasure working with you, and I'm here to assist you with any future mortgage needs. Thank you for the opportunity to serve you, and for your kind words. It truly means a lot to me and Primary Residential Mortgage, Inc.
Payson S October 24, 2024
Terry was very responsive to any questions or concerns we had. He followed through on everything we discussed in the time frame he set. It was a pleasure working with him.
Reply from Terrence Robinson: I'm truly glad to hear that you had a positive experience, Payson. It was a pleasure working with you as well and I always strive to make the mortgage process as smooth as possible for my clients. If you ever have any more questions or need assistance in the future, don't hesitate to reach out. Thanks for choosing Primary Residential Mortgage, Inc. and for the 5-star review! - Terrence Robinson
Shirley September 16, 2024
The Buyers were also very happy with your service!!
Reply from Terrence Robinson: I'm thrilled to hear that the buyers were satisfied with the service! Ensuring the happiness of all involved in the process is a top priority for me at Primary Residential Mortgage, Inc. I'm glad to see that goal was achieved. Thank you for the 5-star review, Shirley. It means a great deal to me and I look forward to any future opportunities to provide excellent service.
Eric September 13, 2024
Terry is very knowledgeable, attentive, courteous, and personable. It was a pleasure working with him. The one piece of constructive feedback that I would give though is try to stay away from estimating closing costs or err on the side of caution. If the closing company could potentially hold 6 months of escrow, you should use that as your estimate and not 3 months. It was definitely frustrating walking into closing having to pay almost $2000 more than the estimation.
Reply from Terrence Robinson: I appreciate your feedback, Eric. I'm glad to know that you found our interactions knowledgeable, attentive, and courteous. I understand your frustration about the closing costs estimation. Going forward, I'll make sure to be more conservative in estimating these costs to avoid any unpleasant surprises, as you suggested. Your satisfaction is my priority and I'll strive to improve further. Thank you for choosing Primary Residential Mortgage, Inc., and for helping me improve my service.