Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
56 Review(s)
4.93
Lee M
February 7, 2019
Al was so wonderful to work with for our Morgage. He was knowledgeable and answered every single question I had along the way. He was proficient in the paperwork side and made sure I knew what all paperwork and documents was required of me and when. He was VERY communicative which I found to be quiet important throughout the process. I would highly recommend him for your morgage needs!
Reply from Alberto Marquez | Loan Officer | Primary Residential Mortgage, Inc.: I'm genuinely touched by your kind words, Lee. Ensuring that my clients have a smooth and transparent mortgage process is always my top priority, so I'm thrilled to hear that you found my communication and guidance to be helpful. It was a pleasure helping you navigate the paperwork and requirements, and I'm glad you felt informed every step of the way. Should you need any further assistance or have any more questions in the future, please don't hesitate to reach out. Thank you for choosing Primary Residential Mortgage, Inc., and for recommending me to others. Your support means a lot.
Matthew W
October 24, 2018
He was extremely helpful and always willing to break things down for us in simpler terms. I always felt important and a priority to him as he would often communicate with us throughout the week and even on weekends/nights. He made this process much easier for my wife and I, and I will recommend him to anyone looking to buy a house
Reply from Alberto Marquez | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much for your kind words, Matthew. I'm thrilled to hear that you felt valued and prioritized throughout the process--that's always my goal. I'm glad I was able to provide you clarity and make the journey easier for you and your wife. I appreciate your recommendation and look forward to assisting any friends or family members you might refer in the future. Thanks again for taking the time to review your experience with Primary Residential Mortgage, Inc.
Brenda-Lyn T
September 30, 2018
Al was readily available to answer any and all of our questions any time day or night. He made the process smooth and easy. Very pleasant to work with. Thanks for helping us with our forever home.
Reply from Alberto Marquez | Loan Officer | Primary Residential Mortgage, Inc.: I'm truly glad to hear that your experience with me was smooth and easy, Brenda-Lyn. Being available and ready to answer all your questions is a crucial part of my job as a Loan Officer at Primary Residential Mortgage, Inc. It was a pleasure assisting you, and knowing that I contributed to you finding your forever home makes my work all the more rewarding. Thank you so much for your kind words and the generous 5-star rating. Don't hesitate to reach out if you need any more assistance in the future.
Tammy R
August 26, 2018
Quick turnaround.
Reply from Alberto Marquez | Loan Officer | Primary Residential Mortgage, Inc.: I'm glad to hear that you appreciated the quick turnaround, Tammy. My goal is to make the loan process as efficient as possible for our customers. I'm sorry to see that we didn't completely meet your expectations, reflected in the 3.83-star rating. I would appreciate any further feedback you could provide to help us improve our services. Thank you for choosing Primary Residential Mortgage, Inc. for your loan needs. Sincerely, Alberto Marquez, Loan Officer, Primary Residential Mortgage, Inc.
Alfredo E
August 23, 2018
Very professional, great guy to work with
He will work to the best of your interest, and make sure there's is no mistakes on anything, detail on the paperwork and explaining it.