Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
258 Review(s)
4.94
Aly Ssa
October 19, 2018
This is the absolute worst Mortgage company to exist. They harass you every single day that you do not make a payment on the “due date”. They charge ridiculous fees and harass you through calling your cell phone, work, email, and mail multiple times per day- even if you make the payment before the 30th of the month. They’re payment system online is flawed and will screw you and your credit over. I requested a pay off quote online and was instantly harassed by agents asking why I requested the quote. I let them know I was putting my house up for sale and have been harassed by them calling my insurance agent- yes, my insurance agent. When asked what legal right they had to do so- they said it’s their “procedure”. I have asked repeatedly to speak with upper management and the manager who scheduled a telephone appointment with me never called but instead had someone else call who refused to address my concerns. This company is absolutely horrible and I do not advise anyone to be as foolish as I was to enter into any business with them.
Reply from Primary Residential Mortgage Inc. - Chris Wiley: Hi Al. Thanks for taking the time to leave your feedback about your recent experience with PRMI. It sounds like you’ve had some issues with our company’s Servicing Department. As this specific Facebook page represents our PRMI branch in Alpine, CA, and we did not originate your loan for you, we are unable to help you directly. However, we’ve contacted our Servicing Department on your behalf and have passed along your concerns. They will be reaching out to you via email expeditiously, if they haven’t already done so. Please feel free to contact our Servicing Manager at 1.800.748.4424 should you wish to speak to someone directly. We hope they can help you come to a resolution, and wish you the best.
Keli J
October 6, 2018
Chris and his staff were easily accessible thru out my whole escrow. Their e-mail system of sending and signing documents also a breeze and easy to use. I would . . . and WILL recommend this team in the future! Forever Greatfull !!!! KjC
William E
September 30, 2018
We will never forget the job Chris Wiley and the PRMI Alpine team did for us in refinancing the construction loan on our new home. They were a welcome source of clarity and competence in what was often an unclear and difficult process. They added a personal dimension to the application for and completion of our loan that we had found missing up til then.
We strongly recommend Chris Wiley and PRMI to all in the market for a home mortgage.
William Weeks and Michelle D. Lanphear
Anda E
September 28, 2018
What made it great was the loan process transparency and constant communication with me.
Rhett V
September 18, 2018
Chris and his staff where great through the whole process!