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Customer Reviews

Overall Rating:

264 Review(s)
4.94
Dustin
April 25, 2025
The whole process was overwhelming at times, but the end result was Chris was able to get it done.
Response to Dustin: I'm glad to hear that the process ultimately led to a successful outcome. It was my pleasure to assist you, and I'm pleased that we could achieve the desired result together. If you have any further questions or need assistance in the future, please feel free to reach out.
Laura Ann
February 10, 2025
They were helpfuk with questions and prompt with paperwork.
Response to Laura Ann: Thank you so much, Laura, for your kind words and for taking the time to leave a review. I'm thrilled to hear that you found my assistance helpful and appreciated the promptness with the paperwork. It's always my goal to make the loan process as smooth and straightforward as possible. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Brent
January 27, 2025
you And your team were awesome. Communication is key during any transaction and I always felt informed. we closed 1 day late. Not a big deal at all
Response to Brent: Brent, thanks so much for the kind words! I really appreciate you taking the time to share your experience. We strive to make sure communication is clear and consistent throughout the process, so it's great to hear that resonated with you. And hey, one day late isn't bad at all – the important thing is we got it done! Thanks again for choosing us for your mortgage needs.
Robert T
October 22, 2024
Chris was an absolute legend when it came to our mortgage. He helped get us approved despite most of our income coming from 1099 and K-1 sources, despite our bank for the last 20 years and Rocketmortgage not being able to. He stayed on top of all necessary documents and guided us through the incredibly complicated process of getting our loan. On top of that, he follows the day-to-day interest rates very closely as the closing date approaches so he can lock you in to the lowest possible rate for your closing time, which will absolutely save you money. He was able to explain, in perfect detail what to expect for closing costs and how escrow would work and just made the whole thing as easy as it could be. I will use him for my next mortgage, and every one after that, and recommend him as strongly as possible to family and friends. Seriously, Chris is a mortgage Jedi.
Response to Robert T: Thank you so much, Robert, for the glowing review. I'm thrilled to hear that you appreciated my approach to handling your mortgage. It was indeed a challenging process due to your unique income sources, but I'm glad we could overcome those hurdles together. It's my job to simplify the complicated and ensure that my clients get the best possible rates, and your feedback confirms that we did just that. I'm delighted to know that you felt well-informed about the closing costs and escrow process, and I look forward to working with you on your future mortgages. Your recommendations to family and friends mean the world to me. Thank you again for taking the time to write such a detailed review and for choosing Primary Residential Mortgage, Inc. The force is strong with us! - Christopher Wiley
Gillian
October 19, 2024
We had a quick and successful experience with Chris.
Response to Gillian: I'm thrilled to hear you had a quick and successful experience, Gillian! That's always the goal at Primary Residential Mortgage, Inc. It was a pleasure working with you and I appreciate the superb rating. Should you need anything in the future, don't hesitate to reach out. Thanks again for your positive feedback.