Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
339 Review(s)
4.96
Robbin S
October 28, 2023
Everything handle very professionally and amicably.
Reply from Amy Fichter: Thank you so much for your kind words, Robbin. I'm absolutely thrilled to know that you had a positive experience with us at Primary Residential Mortgage, Inc. I take pride in handling all my services professionally and amicably. Your feedback affirms the hard work we put in every day. Thanks again for your review and your 5-star rating.
Comfort O
October 24, 2023
Very knowledgeable about the loan process. Patient and kind in explaining as well as gathering the necessary information. I felt carried along at every point. Excellent service.
Reply from Amy Fichter: Thank you so much for your kind words, Comfort. It was a pleasure guiding you through the loan process and ensuring you felt informed and secure. We strive for excellence here at Primary Residential Mortgage, Inc., and your feedback is a testament to that. Thank you for the 5-star rating. We look forward to serving you in the future.
Kathleen G
October 23, 2023
Very responsive
Reply from Amy Fichter: Thank you for your feedback, Kathleen! I'm thrilled to hear that you found our service responsive, as that is a key aspect of our work at Primary Residential Mortgage, Inc. We strive to ensure our clients feel supported throughout the entire process. I'm grateful for your positive rating and hope to assist you again in the future.
Megan P
September 20, 2023
Prompt response. Hard worker. Honest and realistic. Really a pleasure to work with.
Reply from Amy Fichter: Thank you so much for your kind words, Megan. I'm glad to hear that you had a positive experience working with me at Primary Residential Mortgage, Inc. Your feedback means a lot. I always strive to provide prompt, honest, and realistic service to all my clients. It was truly a pleasure working with you as well. Looking forward to assisting you in the future!
Monica Lisa Cali O
September 18, 2023
Amy was super helpful throughout most of the process but towards closing I had a couple questions I wanted to chat about by phone and getting in touch was a little difficult.
Reply from Amy Fichter: Thank you, Monica, for your positive review and for giving me a full rating. I'm thrilled to hear that you found my assistance helpful throughout the process. I apologize if you encountered any difficulties in reaching me during closing. Please know that your feedback is important to me and I'll ensure to make myself more accessible for any future inquiries. Thank you for choosing Primary Residential Mortgage, Inc., and I look forward to working with you in the future.