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Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

189 Review(s)
4.99
Richard H M May 12, 2024
It was an amazing experience. Mr Buckles handled everything with knowledge , care and his dedication to make sure the process was handled with amazing customer service focused success and always being available is perfect services.
Reply from William Buckles | Branch Manager | Primary Residential Mortgage, Inc.: Thank you for the glowing review, Richard! I'm thrilled to hear that you had an amazing experience with us at Primary Residential Mortgage, Inc. It's always my goal to ensure the mortgage process is as smooth and efficient as possible for our clients. Your kind words about my knowledge, care, and dedication truly mean a lot. It was my pleasure to be available for you when needed, and I'm delighted this contributed to your successful experience. Looking forward to assisting you in the future.
Lizeth Trujillo March 12, 2024
I never thought we will be the owners of our HOME in TN. Thanks to Mr. William Buckles and his amazing team. He help us to settle our debts and start the process for our forever dream. If you are one of those person that think ‘“ I will never be able to buy a house “” well let me tell you is not true , You just need the person with the experience and knowledge to help you. So thankful William Buckles for everything you did to succeed in the process of our dream home. The Nelson’s
Michael hood March 1, 2024
Primary Residentual Team was the best experience processing my home loan. It was beyond anything I could have expected. If your looking for a great loan coordinator William Buckles and his team are great and work hard to put you in your dream home.
Briana B February 28, 2024
We haven’t officially closed on any home, but this review comes without hesitation and with so much gratefulness. After years of let downs, and trauma with lenders, these guys have taken such a HARD situation, and grasped every bit of it with grace and without complaints. William takes each question and answers it with such professionalism, but also can make any bad question or answer seem so comforting! This team is by far the greatest, and even if we never end up buying a home because of our situation- I’ll recommend William & Matthew to anyone and everyone.
Kourtney Dale February 21, 2024
My husband and I worked with William and Matthew for several years repairing my credit to buy our first home. William was so patient and had a wealth of knowledge. I was not expecting him to provide so much assistance with repairing my credit and honestly I never thought we would have the opportunity to become first time home buyers. 5 years later we officially own our first home. I am so incredibly thankful for the great service William provided throughout the years and also throughout the home buying process. What I assumed was going to be a daunting task, he made so seamless. We will definitely use this team again when we are ready to buy our next home in the future and I will look forward to it being a stress free transaction. I cannot recommend them enough!