Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
188 Review(s)
4.99
Lizeth Trujillo
March 12, 2024
I never thought we will be the owners of our HOME in TN. Thanks to Mr. William Buckles and his amazing team. He help us to settle our debts and start the process for our forever dream. If you are one of those person that think ‘“ I will never be able to buy a house “” well let me tell you is not true , You just need the person with the experience and knowledge to help you. So thankful William Buckles for everything you did to succeed in the process of our dream home.
The Nelson’s
Michael hood
March 1, 2024
Primary Residentual Team was the best experience processing my home loan. It was beyond anything I could have expected. If your looking for a great loan coordinator William Buckles and his team are great and work hard to put you in your dream home.
Briana B
February 28, 2024
We haven’t officially closed on any home, but this review comes without hesitation and with so much gratefulness. After years of let downs, and trauma with lenders, these guys have taken such a HARD situation, and grasped every bit of it with grace and without complaints. William takes each question and answers it with such professionalism, but also can make any bad question or answer seem so comforting! This team is by far the greatest, and even if we never end up buying a home because of our situation- I’ll recommend William & Matthew to anyone and everyone.
Kourtney Dale
February 21, 2024
My husband and I worked with William and Matthew for several years repairing my credit to buy our first home. William was so patient and had a wealth of knowledge. I was not expecting him to provide so much assistance with repairing my credit and honestly I never thought we would have the opportunity to become first time home buyers. 5 years later we officially own our first home. I am so incredibly thankful for the great service William provided throughout the years and also throughout the home buying process. What I assumed was going to be a daunting task, he made so seamless. We will definitely use this team again when we are ready to buy our next home in the future and I will look forward to it being a stress free transaction. I cannot recommend them enough!
Richard Michael S
October 10, 2023
William and his team made the whole process as smooth and quick as possible. Will use them again in the future.
Reply from William Buckles: I'm thrilled to hear that you had such a positive experience with our team at Primary Residential Mortgage, Inc. We always aim to make the process as smooth and efficient as possible for our customers. Hearing that you'd consider using our services again in the future is the highest compliment we could receive. Thank you, Richard, for the incredible review and 5-star rating. Looking forward to serving you again.