Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
193 Review(s)
4.99
Melvin March 19, 2025
This was our 2nd loan together and he waited till the right time to pull the trigger on my refi. He was definitely looking out for the customer.
Robert October 15, 2024
Firstly, sorry for the delay. Between the move and the hurricane, it has been a little crazy!
Will was incredibly helpful. He answered all of our questions and was very prompt!
Reply from William Buckles | Branch Manager | Primary Residential Mortgage, Inc.: Thank you for the stellar review, Robert! No need to apologize, I completely understand how hectic things can be, especially with the move and the hurricane. I'm glad to hear that you found my assistance helpful. It was my pleasure answering your questions and assisting you in a timely manner. Your satisfaction is my top priority. If you have any more questions in the future or need further assistance, please don't hesitate to reach out. Thank you for choosing Primary Residential Mortgage, Inc.
Erin August 12, 2024
It was a pleasure to work with you! Thank you for making this transaction easy and transparent. Look forward to working with you again in the future.
Joseph August 7, 2024
Very helpful and informative
Reply from William Buckles: I'm really glad to hear you found our interactions helpful and informative, Joseph. Your feedback is greatly appreciated. Knowing that I was able to provide a five-star service makes my job exceedingly rewarding. I'm here for any further assistance with Primary Residential Mortgage, Inc. Thank you for choosing us. Have a great day!
- William Buckles
Kara Renae July 8, 2024
Everything was so easy and all set for our closing, all we had to do was provide a few things, and the Buckles team did everything to have us ready to sign and move in! Thanks for all your help and work!
Reply from William Buckles: Thank you so much for your positive feedback, Kara! I'm thrilled to hear that you found our process at Primary Residential Mortgage, Inc. easy and efficient. Our team always strives to make home buying as smooth and stress-free as possible for our clients. It was a pleasure to assist you and we're elated to hear that you're all set and ready to move into your new home. Thanks again for choosing us and for your kind words. If you ever need assistance in the future, don't hesitate to reach out. Enjoy your new home!