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Customer Reviews

Overall Rating:

159 Review(s)
4.99
Justin W April 30, 2024
Valentina was very knowledgeable and extremely helpful during the home buying process.
Reply from Valentina Massa | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much Justin! It was great working with you both and hope to again in the future!
Steven A April 27, 2024
Valentina was great to work with from beginning to end. She showed great knowledge about the loan process and answered any questions. No matter the day and time, she made herself available to help us. We will welcome the opportunity to work with Valentina again in the future and she will be highly recommended to friends and family.
Reply from Valentina Massa | Loan Officer | Primary Residential Mortgage, Inc.: Thank you for the kind words Steven! It was a pleasure withing with you both and I appreciate you thinking of me when referring to family and friends! I can't wait to see how you make this new home yours.
Miles W April 19, 2024
If I could give her a six-star review I would in a heartbeat! Valentina was already on our radar from both social media and word-of-mouth recommendations from other friends prior to becoming serious about the homebuying process. But once we started getting our ducks in a row and asking around, nearly everyone we knew recommended Valentina and raved about their experience. And now having worked with her, we are those people! We couldn't recommend her highly enough. As for our specific experience, from the very beginning, Valentina was both professional and warm, extremely responsive and supportive, and made information clear and accessible even for folks like us who were brand new to the process. Once we began working together, she always made the time to go the extra mile and walk us through each step of the process. From regular text check ins to lengthy phone calls reviewing detailed contracts, Valentina's support was ever-present throughout the entire process, from the early and more casual parts all the way through the critical closing tasks. She helped us understand the ins and outs of this daunting process and approach it with confidence and clarity in a way few could. That professionalism and responsiveness coupled with her personal level of care made us feel extremely fortunate to have found her and to have had her on our team for this major life moment. Beyond her excellence as a loan officer, Valentina also happens to simply be an excellent human AND an incredible photographer, taking time out of her busy schedule to photograph us in front of our new home (in the rain no less). We can't say enough good things about our experience working with Valentina, and were seriously impressed. Sharp, kind, driven, and caring. Thank you for being our loan officer and guiding us through our first home purchase, we couldn't (and wouldn't want to) have done it without you!
Reply from Valentina Massa | Loan Officer | Primary Residential Mortgage, Inc.: Miles - I can't put into words how special reading this was for so many reasons. Working as a small part of your team was such a wonderful experience for me too and getting to meet such wonderful people like you is just the cherry on top of it all. I couldn't be happier for you both and this new and exciting chapter together and am absolutely counting down the days to seeing how you make this space feel like home! Thank you for your trust during what can sometimes feel like an overwhelming process!!
Meghann H April 7, 2024
Valentina was a gem throughout this process. She was sure to break down every step for us and was super easy to stay in touch with. She makes gigantic numbers involved with buying a house so much less scary. I genuinely feel like I'm walking out of this process understanding so much more because of her and we are so grateful for her help! We can't thank her enough.
Reply from Valentina Massa | Loan Officer | Primary Residential Mortgage, Inc.: It was an absolute pleasure working with you and Miles during this process! I am so appreciative of your trust during the process and all the laughter you both brought my way!
Jeff W April 4, 2024
Great job!!! thank you
Reply from Valentina Massa | Loan Officer | Primary Residential Mortgage, Inc.: Thank you Jeff! It was nice working with you!