Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

556 Review(s)
Arun Sunuwar August 28, 2023
I had a fantastic experience working with James as my mortgage lender. He made the process smooth and stress-free with his clear communication and expert guidance. James went above and beyond to find me the best rates and terms, and his attention to detail ensured that everything was taken care of efficiently. I appreciated his personalized approach and felt confident in his hands from start to finish. If you're looking for a dedicated and knowledgeable mortgage lender, I highly recommend James.
Reply from James Beutler: Thank you Arun! It's always so rewarding to be able to help a happy client and their family purchase their first home! I'm so grateful for the opportunity! Cheers to you!
Arun S August 28, 2023
I wanted to express my gratitude for James, my home lender for my new home. His expertise, patience, and clear communication throughout the mortgage process were invaluable. James made what could have been a daunting experience remarkably smooth. His dedication to finding the best rates and options showcased his commitment to my financial well-being. I highly recommend James as a trustworthy and capable home lender to anyone in need of mortgage assistance.
Reply from James Beutler: I'm sincerely humbled by your kind words, Arun. It was a pleasure working with you on your new home purchase. Your faith in my abilities motivates me to continuously strive for excellence in serving my clients. I believe in clear communication and patient guidance to ensure the mortgage process is as smooth as possible. I'm thrilled to hear that you felt this commitment in our interactions. Thank you for taking the time to share your positive experience with our community here at Primary Residential Mortgage, Inc. and for your recommendation. Looking forward to assisting you on your future mortgage needs.
Jodie S August 21, 2023
James and team were great!
Diana D August 18, 2023
You did an awesome job. First time I had the pleasure of working with you and your team. Great experience
Reply from James Beutler: Thank you for your kind words Diana! We're thrilled you enjoyed working with us and you had a great experience! It was a pleasure to work with you and deliver a smooth experience for our clients. We hope to be able to work with you again in the future! With gratitude, James
Isaiah James Joseph P August 11, 2023
You guys were Fast at send and receiving documents, and always got back to me in a timely manner
Reply from Keri Flores Millar: Thank you for your kind words, Isaiah! We strive to provide the best customer service possible here at Primary Residential Mortgage, Inc. and we are glad that we could meet your expectations.