Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
216 Review(s)
4.91
Judith S
March 15, 2024
Scott and his team were a pleasure to work with. Everything was done quickly and efficiently making my job so much easier. My client was stress free using Scott for his home loan. Never an issue, not one !! Closing was perfect and I would recommend PRMI and Scott and his team to any of my buyers needing financing.
Reply from Scott Gann | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you Judy! It was a pleasure to work with you as well. I look forward to being of service in the future!
Robert M
March 10, 2024
His ability to stay well connected and on top of any situation that came up. Scott was always professional and friendly. I was well-informed every step of the way. This was a great experience for me as I moved away from two other unprofessional mortgage lenders. Scott put in the work.
Reply from Scott Gann: Thank you Robert! The pleasure was all mine. Thank you for your business:)
Derrick Lamont G
February 23, 2024
Scott was patient with explaining the process to me.
I highly recommend him !!!
Reply from Scott Gann: I'm thrilled to hear that you had a positive experience with me, Derrick. At Primary Residential Mortgage, Inc., we aim to provide informative and patient service to all of our clients. I'm glad I could help clarify the process for you, and I appreciate your high recommendation. Should you need any further assistance in the future, don't hesitate to reach out. Thank you for the fantastic rating!
Jennifer G. R
November 30, 2023
Scott rocks! He anticipates your questions and has answers right away.
Reply from Scott Gann | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you very much for your kind words, Jennifer. Your 5-star rating means a lot to me. I'm thrilled to hear that you found my service helpful. I always strive to anticipate my clients' needs and I'm glad I could be there to provide timely answers for you. I look forward to assisting you with any future mortgage needs at Primary Residential Mortgage, Inc. Thanks again!
Sandy S
October 23, 2023
As always, Scott offered an exceptional level of customer service and communication. Got this one to the closing table in record time!
Reply from Scott Gann | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you Sandy! 6 business days application to Clear to Close. Whew...this transaction closed before most even get started!!! Let's do it again:)