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Customer Reviews

Overall Rating:

39 Review(s)
4.97
Jordan T May 22, 2022
Michelle went above and beyond as a loan officer, she took the stress of buying a home right off my shoulders. She is very obviously knowledgeable and passionate about her field of work. I could not recommend her enough! Thank you for making this experience of buying our first home special and stress free!
Zachary G February 28, 2024
I spent 2 years trying to buy home for my family to officially set roots. Michelle and her team believe in us and helped make it possible. We are in the home of our dreams and can’t wait to raise my son and work on having another! Michelle and her team helped me after hours, when I would have questions and worried. She was fast, proactive, professional, empathetic, and understanding. I have bought a house before and the experience was absolutely horrible and never was informed but with Michelle and her team that wasn’t the case! I will for ever be greatful and always refer her and if we ever by again she will the one!
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Zach, thank you so much for the kind review! It was my absolute pleasure to help you and Bre purchase a new home. You ARE the reason I do this work. Congratulations! And I hope you and your family have many beautiful years in your new home. Welcome back to Alaska my friend!
Matt D February 21, 2024
You are seriously the best Michelle!
Reply from Michelle Gross: I'm thrilled to hear that you had such a positive experience, Matt! Your feedback truly means the world to me and the entire team at Primary Residential Mortgage, Inc. We aim to provide the highest level of service and it's wonderful to hear that reflected in your review. It was an absolute pleasure working with you. Thank you for the 5-star rating!
Torrie R November 6, 2023
Michelle is one of a kind! She will fight for what’s in the best interest of her clients!!! Could not of asked for a better experience!
Reply from Michelle Gross: I'm truly humbled by your review, Torrie! Your satisfaction is my top priority, and I'm pleased to hear that your experience with me at Primary Residential Mortgage, Inc. reflected that. Your 5-star rating means a lot to me. Looking forward to working with you again in the future. Thank you!
Brandie C October 17, 2023
Michelle was absolutely wonderful! She worked incredibly hard and helped us understand the process every step of the way. I would absolutely recommend her to anyone!
Reply from Michelle Gross: I'm truly humbled by your gracious feedback, Brandie. It's my aim to ensure that all my clients have a thorough understanding of the mortgage process and I'm delighted to know that I hit the mark for you. Your recommendation means a lot to me, and to all of us at Primary Residential Mortgage, Inc. Thank you for taking the time to share your positive experience. Looking forward to serving you again in the future.