Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
322 Review(s)
4.96
Aaron L G
February 15, 2024
Very easy to deal with and very transparent.
Reply from Jim Willis: I'm grateful for your kind words and stellar rating, Aaron. At Primary Residential Mortgage, Inc., we always aim to provide transparency and ease in all our dealings. It's fantastic to hear that this was your experience. Should you require any further assistance in the future, please don't hesitate to reach out. Thank you for choosing us. Sincerely, Jim Willis.
Scott H
February 13, 2024
Thank you Jim
Reply from Jim Willis: I'm genuinely appreciative of your kind words, Scott. It was a pleasure working with you and I'm thrilled that I could meet your expectations. Your feedback means a lot to us at Primary Residential Mortgage, Inc. Feel free to reach out if you have any more questions, require further assistance, or if you need our services in the future. Thank you for choosing us!
Shawn S
January 15, 2024
Exceptional Mortgage Broker - A True Problem Solver!
Another great experience working with an outstanding mortgage broker who truly went above and beyond to secure a pre-approval for my client. I cannot express enough gratitude for the exceptional service provided by Jim Willis.
As always, it was evident that Jim possess a unique ability to think outside the box. Facing some challenging circumstances, we were uncertain about eligibility for a mortgage pre-approval. However, Jim confidently took charge of the situation, demonstrating an unparalleled level of creativity and resourcefulness.
What stood out the most was his understanding of the clients individual needs and financial situation. Instead of following a one-size-fits-all approach, he took the time to tailor a solution that perfectly aligned with their goals and circumstances. This personalized approach is what sets Jim apart in an industry often plagued by rigid procedures.
Communication throughout the entire process was excellent. Jim kept me informed at every step, and ensuring the client understood the intricacies of the loan process. This transparency fostered trust and confidence, making the entire experience smooth and stress-free.
As a Realtor working in Oregon/Washington for over 20 years I wholeheartedly recommend Jim Willis to anyone in need of a mortgage broker who not only understands the industry but also possesses the creativity and determination to overcome challenges. He is a true problem solver, and I am immensely grateful for the exceptional service he provides.
All the best,
Shawn Skinner
Managing Principal Broker
Reply from Jim Willis: Shawn, your kind words have made my day. I'm really pleased you had such a positive experience and that I was able to assist you and your client. It's always my aim to provide exceptional service, and I'm glad to have been able to do that for you.
I believe that understanding a client's individual needs is crucial and I'm glad that this personalized approach stood out. It's rewarding to know that my dedication to creative problem solving and keeping my clients informed throughout the process is appreciated.
Thank you for entrusting me with your client's mortgage pre-approval. It was a pleasure working with you, and I look forward to the opportunity to provide the same level of service to you and your clients in the future.
Thanks again for your recommendation. It really means a lot to me.
Best,
Jim Willis
Barbara K
January 1, 2024
Jim is amazing, so professional, always delivers what he tell you, calm and patient but honest. I never worry, nor do my clients or the Agent on the other side when he is the Lender of choice.
Reply from Jim Willis: I'm sincerely grateful for your 5-star review, Barbara. It's always my aim to provide reliable, professional service that puts you and everyone involved at ease. It was truly a pleasure to be your lender of choice with Primary Residential Mortgage, Inc. I look forward to working with you in the future. Thank you again! Best, Jim Willis
Uldis J B
January 1, 2024
Prompt return of calls, very kind and friendly
Reply from Jim Willis: I greatly appreciate you taking the time to leave such a positive review, Uldis. I'm delighted to hear that my service was up to your expectations. At Primary Residential Mortgage, Inc., we always aim to be prompt and friendly, so I'm glad I could make your experience a good one. Please feel free to reach out any time you need assistance in the future. Thanks again for your kind words and the full five-star rating.