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Customer Reviews

Overall Rating:

278 Review(s)
4.86
Patricia L
November 27, 2024
processor was not aware of Florida's requirements for obtaining a loan I was needed to provide multiple documents. Solar panels were a constant problem although paid balance off by seller in September . Inspection 4pt, inspection MIT requested 4 days after inspection was completed . Closing set for 11/6, survey requesTed 10/29 , 11/4 survey, due to questions on survey 11/6 & 11/7 redue of surveys Closing. Charged $258.73 for not closing on the 6 th or 8th
Response to Patricia L: I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.
Jessica Lynn
November 15, 2024
Devon and his team were responsive to my questions, prompt, professional and easy to work with. They explained each step along the way and made the process as simple as possible.
Response to Jessica Lynn: Jessica, thank you so much for your kind words and incredible rating. It's encouraging to hear that you found the process simple and our team professional. We strive to be responsive and clear in our communication, and your feedback reaffirms that we're on the right track. If you have any more questions in the future, don't hesitate to reach out. Thanks again for choosing Primary Residential Mortgage, Inc.
Jerome L
November 14, 2024
Almost every day I was asked to have something else done to be approved for the loan and go to closing If i would have known the whole list of requirement, I would have been able to complete them in a timely manner
Response to Jerome L: Thank you for your response. If there is anything we can do to improve our offering, please let us know.
Deborah M
November 4, 2024
Thank you for making this a smooth transaction!
Scott A
October 8, 2024
Closing forms stated I would receive my credit report, when I reported that I had not received I was informed for me to now reach out for it from the vendor.
Response to Scott A: We hope we'll have the opportunity to serve you again and deliver exceptional services.