Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1166 Review(s)
4.97
Connor H
March 16, 2024
She was amazing
Reply from Carolyn M. Maas: I sincerely appreciate your feedback, Connor. Your kind words mean a lot to me. I'm thrilled to hear that you found my service amazing. Ratings like yours are a strong testament to the dedication we have at Primary Residential Mortgage, Inc. for our customers. Looking forward to assisting you in the future. Best, Carolyn M. Maas.
Ashleigh D
March 16, 2024
She is a great person to not only learn this process from but to trust for help along the way.
Reply from Carolyn M. Maas: Thank you so much for your kind words, Ashleigh. I'm really pleased to hear that you felt informed and supported throughout the process. It's always my goal to make the mortgage process as smooth and understandable as possible for my clients. Your trust in me and Primary Residential Mortgage, Inc. is greatly appreciated, as is your fantastic review. Thank you for giving me the opportunity to assist you.
David Y
March 15, 2024
Continue to get Your Buyers to the Settlement Table on a timely matter
Reply from Carolyn M. Maas: I'm thrilled to hear that you were satisfied with the timeliness of our process, David. In Primary Residential Mortgage, Inc., we strive to facilitate a smooth and prompt journey to the settlement table for all of our buyers. Your positive feedback means a lot and bolsters our dedication to maintain high quality service. Thank you for the wonderful review and the 5-star rating. Looking forward to assisting your future mortgage needs.
Kaye Gibson
March 14, 2024
Jeff and his colleagues are amazing. From start to finish, they were there for me. I was kept informed of the status of my loan throughout the process. I appreciate their kindness and professionalism.
Carolyn K G
March 13, 2024
Jeff was on top of the loan application and closing throughout the entire process. He was always accessible and answered all questions that I had along the way. I appreciated his kindness and professionalism.
Reply from Jeffrey Senker: I am thrilled to hear about your positive experience, Carolyn. Your feedback is very important to us at Primary Residential Mortgage, Inc. It was a pleasure to be able to guide you through the loan application and closing process. I'm glad to hear that my accessibility and willingness to answer questions met your needs. I aim to show kindness and professionalism to all my clients, and am glad that you appreciated this. Thank you for your 5-star review. Please don't hesitate to reach out if you have any future needs.