Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

352 Review(s)
Jamie Lynne D January 25, 2024
Aaron was accessible and readily to answer any questions we had.
Reply from Aaron Matty: I'm genuinely grateful for your positive feedback, Jamie. It was indeed my pleasure to assist you throughout the process. I always make it a point to be readily available to answer any questions my clients may have. It's the most effective way to ensure a smooth and successful process for everyone involved. I look forward to the opportunity of working with you again in the future. Thank you for choosing Primary Residential Mortgage, Inc.
Darrielle S January 22, 2024
Aaron always makes the experience of getting a loan as easy as possible!
Reply from Aaron Matty: I'm thrilled to hear that you had a positive experience getting a loan with me, Darrielle. It's my top priority to ensure the process is as smooth and simple as possible for all my clients. Thank you for your kind words and for granting me a 5-star rating. Your feedback is greatly appreciated. I look forward to assisting you again in the future at Primary Residential Mortgage, Inc.
Lorna Finn - QFCECC December 28, 2023
What can I say Aaron Matty is phenomenal at what he does! Immediately he made my first time home buying experience well worth the investment. He answered all of my questions, educated me on the process, effectively communicated all terms and conditions, maintained continuous communication with all party members, and saw me through closing. Additionally, he went above and beyond when I had a difficult seller who refused to concede to financing terms/changes. I cannot say enough about the experience and the excellence that he and his team provided me. If you are looking for a loan officer and lending team that puts the clients needs first, please consider PRMI in Hagerstown. I will personally be sending all of my friends to him as they navigate their mortgage needs.
Lorna Alexis F December 28, 2023
Aaron is incredible! Not only did he accommodate all my requests, educate me on the process, and ensure he got the best loan terms for my situation, he personally assisted when a seller was being troublesome regarding financing terms for a home I was interested in. Aaron worked to the last hour to make sure closing was smooth, communicated effectively between all parties, and was one of the most organized loan officer's I've ever worked with. I will be sending all of my friends who are looking for a home and financing to him because I can guarantee exceptional client service and flawless execution.
Reply from Aaron Matty: Thank you so much for your kind words, Lorna. I really appreciate you taking the time out to share your experience with me—and the Primary Residential Mortgage, Inc. team. We work hard to meet expectations like yours, and hearing from satisfied clients like you makes all the hard work worthwhile. I'm glad that I was able to assist you in navigating through the process and help you secure the best loan terms possible for your situation. I'm thrilled to hear that you found my communication and organization skills effective. It was my pleasure to make sure everything went smoothly until the final hour. Thank you once again for entrusting me with your mortgage needs and for your vote of confidence. I look forward to serving your friends with the same dedication and commitment.
Morgan Kiracofe D December 18, 2023
Aaron was attentive and easy to work with! Thank you.
Reply from Aaron Matty: I'm grateful for your kind words and high rating, Morgan! It was a pleasure working with you as well. Your satisfaction is my top priority at Primary Residential Mortgage, Inc. If you have any other needs or questions in the future, don't hesitate to reach out. Thanks once again!