Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
389 Review(s)
4.88
Diane Horton
August 22, 2024
Professional manner and promptness with information you need.
Reply from Aaron Matty: Thank you, Diane, for the stellar rating and positive review! I'm thrilled to hear that you found my services professional and prompt. Your feedback means a lot to me and it was a pleasure working with you. If you need any more assistance in the future, don't hesitate to reach out. Thanks again! - Aaron Matty, Primary Residential Mortgage, Inc.
Keisha Horton
August 22, 2024
Better communication regarding changes with the loan rates and terms.
Reply from Aaron Matty: We hope we'll have the opportunity to serve you again and deliver exceptional services.
Bethany Gosnell
August 19, 2024
Aaron is the best! Aaron spent more time explaining the paperwork and numbers to a mutual client of ours, who required a little extra time and patience, than most other lenders would have in the same situation. Aaron was always available for phone calls, and went above and beyond meeting in person with clients to make sure that they understood all of the information.
Reply from Aaron Matty: Hi Bethany,
I'm deeply humbled by your review and the 5-star rating. It's always my goal to ensure that my clients fully understand the details of their mortgage, and I'm glad I was able to meet that expectation for you. It was a pleasure working with you, and I'm always here should you need any further assistance.
Thank you again for your kind words and for choosing Primary Residential Mortgage, Inc.
Aaron Matty
Brandi Dillon
August 19, 2024
Always a great experience working with Aaron.
Reply from Aaron Matty: I'm absolutely thrilled to hear you had a great experience working with me, Brandi. Your satisfaction is my top priority at Primary Residential Mortgage, Inc., and I'm so grateful for the 5-star rating. It was a pleasure assisting you and I hope to have the opportunity to work with you again in the future. Thank you for your support.
Erica Washington
August 15, 2024
The not settling on time was not the lenders doing. It was a system error with MMP. Aaron is stellar!!
Reply from Aaron Matty: Erica, thank you so much for your generous 5-star rating and for taking the time to leave this review. I'm glad to hear that despite the system error with MMP, you had a positive experience. Ensuring the satisfaction of our clients is paramount here at Primary Residential Mortgage, Inc. I appreciate your kind words and look forward to serving your future mortgage needs. -Aaron Matty