Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
791 Review(s)
4.95
April S. W
March 31, 2024
We have used Mike for several mortgage transactions and he is the absolute best! His hands on approach and customer service is matched by no other we have ever used. He is knowledgeable and always helps us reach the best scenario for our home purchases.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm genuinely thrilled to hear your positive feedback, April. It's always a pleasure assisting you. I strive to provide the absolute best service possible and to find the best solutions. Your continued trust means a great deal. Looking forward to working with you in the future. Best regards, Mike Lorenzini.
Leslie A
March 17, 2024
Thanks for helping to make this closing happen even through personal challenging times.
Reply from Chuck Dohrman: I'm truly pleased to hear that you had a positive experience, Leslie. It was my pleasure to assist you in this process, especially during challenging times. Your satisfaction is my top priority, and I'm glad I was able to make your closing happen. Reviews like yours are the reason I love what I do. Thank you for choosing Primary Residential Mortgage, Inc., and for taking the time to leave such a kind review.
Jan K
March 15, 2024
Thanks Chuck! Good to see you at settlement
Colby F M
February 24, 2024
Mike was very helpful during the whole process especially after the first lawyer I went through for the home purchase process became unresponsive. I was a first time home buyer and he was instrumental through the whole purchasing process and helped secure another lawyer for the contracts and underwriting. Would definitely work with him again.
Reply from Mike Lorenzini: I truly appreciate your kind words and the time you took to share your experience, Colby. As a first-time home buyer, the process can seem daunting, and I'm glad I was able to assist and provide reassurance along the way. I'm pleased to hear that you were satisfied with the services provided, and it's particularly rewarding to know you'd choose to work with me again. Your satisfaction is the utmost priority at Primary Residential Mortgage, Inc. Thank you for entrusting me with your home purchase process. Looking forward to potentially working with you again in the future.
Marvin O J
February 23, 2024
He was very personable. Answered s lot of questuons and extremely thorough durong the closing process and explained things extremely well.
Reply from Mike Lorenzini: I'm thrilled to hear that you had a positive experience during the closing process, Marvin. I always strive to provide thorough explanations and make things as clear as possible for my clients. I appreciate your kind words and the five-star review. Please don't hesitate to reach out if you have any more questions in the future. Thanks for choosing Primary Residential Mortgage, Inc. - Mike Lorenzini.