Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
374 Review(s)
4.88
Safari C
February 9, 2024
You Rock, per usual!!! :-)
Reply from Aaron Matty: I'm absolutely thrilled to hear that you had a great experience, Safari! Your feedback truly means a lot to me and the entire team at Primary Residential Mortgage, Inc. We always aim to provide the best service possible and it's fantastic to know that we hit the mark with you. Thank you for the 5-star review, it's very much appreciated! Remember, we're always here for any of your mortgage needs.
Alan J D
January 28, 2024
They did a great job staying in community throughout the process. Helping with understanding of the process
Jamie Lynne D
January 25, 2024
Aaron was accessible and readily to answer any questions we had.
Reply from Aaron Matty: I'm genuinely grateful for your positive feedback, Jamie. It was indeed my pleasure to assist you throughout the process. I always make it a point to be readily available to answer any questions my clients may have. It's the most effective way to ensure a smooth and successful process for everyone involved. I look forward to the opportunity of working with you again in the future. Thank you for choosing Primary Residential Mortgage, Inc.
Darrielle S
January 22, 2024
Aaron always makes the experience of getting a loan as easy as possible!
Reply from Aaron Matty: I'm thrilled to hear that you had a positive experience getting a loan with me, Darrielle. It's my top priority to ensure the process is as smooth and simple as possible for all my clients. Thank you for your kind words and for granting me a 5-star rating. Your feedback is greatly appreciated. I look forward to assisting you again in the future at Primary Residential Mortgage, Inc.
Lorna Finn - QFCECC
December 28, 2023
What can I say Aaron Matty is phenomenal at what he does! Immediately he made my first time home buying experience well worth the investment. He answered all of my questions, educated me on the process, effectively communicated all terms and conditions, maintained continuous communication with all party members, and saw me through closing. Additionally, he went above and beyond when I had a difficult seller who refused to concede to financing terms/changes. I cannot say enough about the experience and the excellence that he and his team provided me. If you are looking for a loan officer and lending team that puts the clients needs first, please consider PRMI in Hagerstown. I will personally be sending all of my friends to him as they navigate their mortgage needs.