Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
360 Review(s)
4.87
Fyne Ndukwe October 6, 2024
Outstanding Service and Expertise!
I had the pleasure of working with during the process of securing my home loan, and I couldn’t be more satisfied with the experience. From the very first conversation, he demonstrated exceptional knowledge of the mortgage process and took the time to explain everything in detail, making sure I understood all my options.
What truly stood out was Stephen commitment to customer service. He was always available to answer any questions, no matter how small, and provided updates throughout each stage of the loan process. His professionalism, patience, and responsiveness helped ease my stress, especially as a first-time homebuyer.
Thanks to Stephen expertise and dedication, everything went smoothly, and I’m now in my dream home! I highly recommend Stephen to anyone in need of a trustworthy, knowledgeable, and customer-focused loan officer.
Thank you again for making this such a positive experience!
Chidiebere October 5, 2024
Outstanding Service and Expertise!
I had the pleasure of working with [Loan Officer’s Name] during the process of securing my home loan, and I couldn’t be more satisfied with the experience. From the very first conversation, he demonstrated exceptional knowledge of the mortgage process and took the time to explain everything in detail, making sure I understood all my options.
What truly stood out was Stephen commitment to customer service. He was always available to answer any questions, no matter how small, and provided updates throughout each stage of the loan process. His professionalism, patience, and responsiveness helped ease my stress, especially as a first-time homebuyer.
Thanks to Stephen expertise and dedication, everything went smoothly, and I’m now in my dream home! I highly recommend Stephen to anyone in need of a trustworthy, knowledgeable, and customer-focused loan officer.
Thank you again for making this such a positive experience!
Reply from Stephen Preis: Chidiebere, I'm really thrilled to know that your experience with us at Primary Residential Mortgage, Inc. was satisfactory. It was our utmost pleasure assisting you, especially as a first-time homebuyer. I strive to always provide clear communication and understanding throughout the process to help ease any stress. I'm glad this was your experience. Knowing you're now in your dream home brings me, and the entire team, a great sense of accomplishment. I look forward to serving any future needs you may have. Thanks for taking the time to share your valuable feedback.
Onifade Ademuyiwa September 7, 2024
Stephen will make sure you understand the entire process from start to finish, and provide excellent guidance along the way. Very professional, knowledgeable, and passionate!
Ademuyiwa September 4, 2024
He was passionate, professional, he provided all the guidance needed from start to finish. Very knowledgeable!!!
Reply from Stephen Preis: I'm absolutely thrilled to hear your positive feedback, Ademuyiwa! It was a pleasure guiding you through the process and I'm glad to know that my passion and professionalism stood out. Your words are greatly appreciated and they motivate me to continue providing top-notch service. Thank you for recognizing my knowledge and the effort I put into every task. It's been a pleasure serving you at Primary Residential Mortgage, Inc.
Marie Claire August 29, 2024
Stephen was constantly in touch, whether by phone or email, making sure that every detail was addressed promptly. Even when things got tough, Stephen was focused on finding solutions to get us to the finish line.
Thanks to his hard work, my husband & I were able to close on our first home. I highly recommend Stephen to anyone in need of a reliable and hardworking loan officer. He truly made a difference for us, and we are incredibly grateful.
Reply from Owner: Marie Claire - Thank you very much for the kind words! You and Victor were both a pleasure to work with, and your patience and understanding was a big factor in getting things done! I wish you both the best of luck with your new home!