Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
516 Review(s)
4.93
Steven K
March 31, 2024
Always made time to answer all of our questions in a timely manner. Being first time home buyers he made sure we understood what certain things ment in context.
Reply from Shaun Lyons: I truly appreciate your kind words and excellent rating, Steven. Assisting first time home buyers like you is always a rewarding experience. I'm glad I was able to help you understand the nuances of the home buying process and answer all your questions. Remember, my door is always open for any further queries you might have. Thanks for choosing Primary Residential Mortgage, Inc. for your home buying journey. Best wishes for your new home!
Michael S
March 22, 2024
Shaun was always available
Reply from Shaun Lyons: I appreciate your positive review, Michael. Your feedback means a lot to me and the team at Primary Residential Mortgage, Inc. I'm glad that I could be available for your needs. It was a pleasure working with you and I'm here should you need anything else in the future. Thank you for the 5-star rating!
Cindy W
March 20, 2024
Shaun is such a pleasure to work with! He was able to do the type of loan that my client needed when so many other lenders could not! His team had my clients cleared to close a week before our closing date! Forward to working with Shaun again because I know he can get the job done for my clients!
Reply from Shaun Lyons: I appreciate your kind words, Cindy. It was a pleasure working with you as well. The success of our work is the result of a team effort at Primary Residential Mortgage, Inc. It's wonderful to hear that we managed to clear your client's loan ahead of schedule. It's our aim to provide efficient and effective service, so I'm glad we were able to achieve that for you. I'm looking forward to working with you again in the future! Thank you for the excellent review and for the full 5-star rating.
Charlie S
March 18, 2024
Thank you to Shaun and his team for following through to provide my clients with a great experience. Thanks Shaun.
Reply from Shaun Lyons: I'm thrilled to hear about your positive experience with me and my team at Primary Residential Mortgage, Inc. It was a pleasure to assist your clients. We always strive to provide top-notch service and I'm glad we met that mark with you. Thanks for the great review, Charlie, and feel free to reach out should you need any more assistance in the future.
Caroline W
March 17, 2024
He has a wealth of knowledge on the real estate market and he explained it lucidly to us. He was very elaborate and we felt that we got all the information that we needed to make the right decision.
Reply from Shaun Lyons: I'm truly grateful for your positive feedback, Caroline. My goal at Primary Residential Mortgage, Inc. is to ensure that our clients have a comprehensive understanding of the real estate market to make confident decisions. I'm glad to hear that you felt well-informed. Your satisfaction is of paramount importance to me. Thank you again for your kind words and for rating me 5 stars. I hope to assist you with any future mortgage needs.