Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
158 Review(s)
4.98
Jocelyn D
October 2, 2023
Love to learn more about your loan products
Jarin Kainalu Masaru M
September 29, 2023
Sean was available at all times and was ready to answer any questions that I had regarding buying a home for the first time. He was genuine with his words and very understanding of my situation. He made it a point to work around my schedule and let it be known that he was ready to help at any time.
Reply from Sean Hashimoto: I'm truly appreciative of your kind words, Jarin. It was an absolute pleasure assisting you with your first home buying experience. Your comfort and understanding of the process were my top priorities, and I'm glad I could be of service. If you have any further questions or if there's anything else you need in the future, please don't hesitate to reach out. Thank you once again for choosing Primary Residential Mortgage, Inc. and for the 5-star rating. It means a lot to me.
Lisa J
August 3, 2023
Sean was an absolute pleasure to work with, keeping us informed every step of the way. Very impressed with his work and will definitely be referring him to my clients, knowing that they will be taken care of.
Byron T
July 31, 2023
Sean made sure he made the time to take care of our needs and questions we've had throughout the entire process of our loan. He is very informative and a true blessing to my wife and me.
The fact that Sean took time out of his day and weekends regardless the time of day to assist us speaks volumes about how much he cares about his clients and steers them in the right direction. We would definitely recommend and refer him to everyone who's looking for a loan officer.
Reply from Sean Hashimoto: Thank you for the kind words, Byron! I'm so glad I could be there to help you and your wife through the loan process. It was a pleasure working with you both and I am grateful for the opportunity. All the best to you from Primary Residential Mortgage, Inc.!
Amy T
July 31, 2023
Sean was a pleasure to work with, he stayed on top of "everything" even when we weren't. He held our hand every step of the way, and always gave us words of encouragement when things were more than hectic! And because this was a 1031 Exchange, the deadlines were pretty stressful, but Sean helped us stay positive. We would definitely reach out to Sean again if we even need a mortgage loan!
Reply from Sean Hashimoto: Thank you Amy for the kind words. It was my pleasure to work with you and I am glad I could help you stay positive during the stressful times. I am committed to providing excellent customer service and I am glad it showed in this experience. Please don't hesitate to contact me if you need a mortgage in the future.