Loan Programs Especially for You

We work hard to be one of the best mortgage companies in Raleigh by helping you achieve your goals of home ownership. We have multiple home loan programs and refinance options for you to choose from.

Chad Erling, our seasoned local branch manager of Primary Residential Mortgage, Inc., in Raleigh, helps you find the best loan program for your financial situation. Customer service and communication skills should be a standard for loan officers, but what sets Chad apart is his drive to help you make an informed decision. He makes sure you explore all possible financial options and gain a thorough understanding of each one before deciding what will work best for your unique goals and situation.

Chad’s team happily assists you, from start to finish, with the mortgage loan process.

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A Personal, Positive Home Loan Experience

The Raleigh/Durham area is one of the hottest real estate markets in the country. Our Raleigh mortgage loan officers work extra hard to make your home buying experience as simple and easy as possible. Our team builds a collaborative customer relationship with you in order to readily address your mortgage loan concerns with suitable home financing solutions.

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Chad Erling

Chad Erling

Branch Manager
Mike Taylor

Mike Taylor

Loan Officer
Timothy Arnett

Timothy Arnett

Loan Officer

Customer Reviews

Overall Rating:

1119 Review(s)
4.89
Stephen Winston J April 12, 2024
Everything was very professional and handled in a timely manner. I would love to do business again.
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I sincerely appreciate your positive feedback, Stephen. It was a pleasure to assist you and I'm thrilled to hear that you found our process both professional and efficient. At Primary Residential Mortgage, Inc., we strive to provide the best service possible. Your willingness to do business with us again is the highest compliment and we look forward to serving you in the future. Thank you for the great rating! Was there anything additional we could have done to receive a 5 out of 5 rating?
Donna Lynn G April 4, 2024
Mike was fantastic! He worked nonstop to help us close on our house. He was available any time we needed help and was willing to answer any of the questions we had.
Reply from Michael Taylor: I'm thrilled to hear that my efforts paid off and you had a positive experience, Donna! I take great pride in being available and providing the answers needed for a smooth closing process. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind words. It was truly a pleasure to work with you. I hope to assist you again in the future. Thank you for the five-star review!
Brittney Lemetria G April 2, 2024
Chad was exceptional with this process he was patient and informative he was in constant communication with me and it has made this process easier and stress free
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm truly honored by your review, Brittney. It was a pleasure assisting you through the process and ensuring that it went as smoothly as possible. Your satisfaction is my top priority, and I'm glad I was able to make the process stress-free for you. I'm always here at Primary Residential Mortgage, Inc. for your future needs. Thank you for the 5-star rating! Best, Chad Erling.
Alba Marina M March 31, 2024
We are first time owners and Chad took his time to explain everything in detail to us, always available and fast to respond to emails and texts
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words, Alba. As a representative of Primary Residential Mortgage, Inc., my priority is to ensure customers like you have a clear understanding of the process and feel supported. Knowing that you appreciated my availability and prompt responses means the world to me. Thank you for entrusting me with your first homeownership experience and for your 5-star rating. Don't hesitate to reach out if you need any future assistance.
Justin P March 7, 2024
Mike, Was great best mortgage broker I ha e e er used he does all my closings Thanks
Reply from Michael Taylor: I appreciate your kind words, Justin. It's always a pleasure working with you on your closings. It's my goal to provide the best service possible for all my clients. I'm glad I was able to meet your expectations and I look forward to working with you again in the future. Thanks for choosing Primary Residential Mortgage, Inc. and for taking the time to leave such a wonderful review.