Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
522 Review(s)
4.93
Erin K R
April 6, 2018
Shirley and her team worked hard to get my family into a home. Her team was friendly and willing to answer all of my questions.
Reply from Shirley Hapner: Thank you so much for your review! We were happy to help you out and will always be here if you need anything in the future for you, your friends and family! Give us a call if you have any questions 937-427-9641 or visit www.primaryresidentialohio.com
Joshua M.
April 1, 2018
As a first time homebuyer and curious engineer, I asked a lot of questions and was probably very annoying. Shirley (and Judy) were always quick to reply, gracious about my pestering, and patient while walking me through the process. Excellent communication and hearts of teachers. On top of that, we chose to convert from USDA to FHA 2 weeks before offer expired. They quickly and efficiently worked hard to check out every detail and get all the financing in place in time. Highly recommend.
JEFFREY M B
March 9, 2018
Shirley and her Loan Processor, Judy, were both very knowledgeable, insightful, and helpful regarding the mortgage process and other matters related to home buying and the region in general. They were also both engaging and responsive, treating me like an individual entrusted to their care rather than just another customer. They got my loan processed quickly so that I was able to close in under four weeks (five days ahead of schedule). I highly recommend them without reservation.
Reply from Shirley Hapner: Thank you so much for your review! We were happy to help you out and will always be here if you need anything in the future for you, your friends and family! Give us a call if you have any questions 937-427-9641 or visit www.primaryresidentialohio.com
JANETTE A S
March 8, 2018
Excellent communication throughout the loan process!
Reply from Shirley Hapner: Thank you so much for your review! We were happy to help you out and will always be here if you need anything in the future for you, your friends and family! Give us a call if you have any questions 937-427-9641 or visit www.primaryresidentialohio.com
PARIS A H
March 6, 2018
Shirley answered all of my questions fully from the beginning to the end. She was awesome to work with. Thank you very much for your help and patience.
Reply from Shirley Hapner: Thank you so much for your review! We were happy to help you out and will always be here if you need anything in the future for you, your friends and family! Give us a call if you have any questions 937-427-9641 or visit www.primaryresidentialohio.com