Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
345 Review(s)
4.98
Carmen Lizeth T
February 27, 2024
Matthew was on top of everything responding to any concern right away. I could not express with words how much appreciate his help.
Reply from Matthew Buckles: I'm truly humbled by your kind words, Carmen. Ensuring your comfort and confidence throughout the process is a top priority for me. I’m delighted to hear you felt supported and promptly responded to. Your satisfaction is what drives my work at Primary Residential Mortgage, Inc. Thank you for your trust and for taking the time to leave such a generous review. It was a pleasure to assist you!
Kourtney Dale
February 21, 2024
My husband and I worked with William and Matthew for several years repairing my credit to buy our first home. William was so patient and had a wealth of knowledge. I was not expecting him to provide so much assistance with repairing my credit and honestly I never thought we would have the opportunity to become first time home buyers. 5 years later we officially own our first home. I am so incredibly thankful for the great service William provided throughout the years and also throughout the home buying process. What I assumed was going to be a daunting task, he made so seamless. We will definitely use this team again when we are ready to buy our next home in the future and I will look forward to it being a stress free transaction. I cannot recommend them enough!
Timothy Michael D
February 14, 2024
Matthew stayed on top of everything during our loan process. If he needed something he reached out to us and provided us with a link to upload any documentation. It was very simple to do. Thank you for the great communication and making it simple.
Reply from Matthew Buckles: I'm truly grateful for your positive review, Timothy. It's always a priority for me to provide clear communication and simplify the process for my clients at Primary Residential Mortgage, Inc., so I'm glad to hear that your loan process was straightforward. If you need any further assistance, I'm always here to help. Thank you for taking the time to leave such a kind review.
Best Regards,
Matthew Buckles
Emmanuel R
February 12, 2024
Very professional and well guide the process was easy definitely recommend William Buckles and his team PRMI make it happen very happy with the results now we called home.
Reply from Matthew Buckles: I'm truly grateful for your kind words, Emmanuel. It's great to hear that you found the process smooth and easy with our team at Primary Residential Mortgage, Inc. We always strive to provide top-notch service to our clients. Many thanks for recommending us, your satisfaction is our primary aim. Congratulations on your new home, and remember, we're always here to help with your mortgage needs. Best wishes, Matthew Buckles.
Kourtney Danielle D
February 9, 2024
I worked with Matthew and William for several years preparing my credit. They were incredibly knowledgeable and patient with us. They were always super quick to answer any questions in a timely manner. We will definitely use them again in the future for another home purchase. They were a pleasure to work with!
Reply from Matthew Buckles: I'm extremely grateful for your kind words, Kourtney! It's been a pleasure working with you over the years to prepare your credit. I'm glad that William and I could be of help and deliver timely responses to your questions. Your satisfaction is our top priority at Primary Residential Mortgage, Inc., and we eagerly look forward to working with you again on a future home purchase. Thank you for giving us the opportunity to serve you!