Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

336 Review(s)
Kourtney Danielle D February 9, 2024
I worked with Matthew and William for several years preparing my credit. They were incredibly knowledgeable and patient with us. They were always super quick to answer any questions in a timely manner. We will definitely use them again in the future for another home purchase. They were a pleasure to work with!
Reply from Matthew Buckles: I'm extremely grateful for your kind words, Kourtney! It's been a pleasure working with you over the years to prepare your credit. I'm glad that William and I could be of help and deliver timely responses to your questions. Your satisfaction is our top priority at Primary Residential Mortgage, Inc., and we eagerly look forward to working with you again on a future home purchase. Thank you for giving us the opportunity to serve you!
Chuck P February 8, 2024
Juan S November 15, 2023
He is a very nice and prelesional person. He answered all the questions we had .
Reply from Matthew Buckles: Thank you, Juan, for your kind words and the 5-star rating. I'm glad to hear that you felt satisfied with my services. At Primary Residential Mortgage, Inc., we always strive to provide answers and solutions that best suit our clients' needs. Please don't hesitate to reach out if you have any more questions in the future.
Richard Michael S October 10, 2023
William and his team made the whole process as smooth and quick as possible. Will use them again in the future.
Reply from William Buckles: I'm thrilled to hear that you had such a positive experience with our team at Primary Residential Mortgage, Inc. We always aim to make the process as smooth and efficient as possible for our customers. Hearing that you'd consider using our services again in the future is the highest compliment we could receive. Thank you, Richard, for the incredible review and 5-star rating. Looking forward to serving you again.
Margaret Kathleen S September 30, 2023
It was amazing that he was able to help us achieve this for our family. He was always a phone call away and answered all our questions and reassured us this was going to get done. Something that is normally a scary and stressful process working with William it was a smooth and pleasant process.
Reply from William Buckles: I greatly appreciate your kind words and 5-star rating, Margaret. It was a pleasure to assist you and your family in achieving your goal. I understand that this process can be stressful, and I'm ecstatic to hear that I was able to make it smoother and more pleasant for you. Remember, I'm always just a phone call away. Thank you for choosing Primary Residential Mortgage, Inc. and for entrusting this important process to me.