Get Started Today

*Required fields
Please Read ▼

Our Team

Meet our team of talented mortgage professionals! We look forward to working with you.

Learn More
Juan Zelaya

Juan Zelaya

Sales Manager
Daniela Alfonzo

Daniela Alfonzo

Loan Officer
Cheryl Donenfeld

Cheryl Donenfeld

Operations Manager
Rebecca Smidley

Rebecca Smidley

Loan Officer
Jaime Flasterstein

Jaime Flasterstein

Loan Officer
Neeta Kochhar

Neeta Kochhar

Annette Robles

Annette Robles

Loan Officer

Customer Reviews

Overall Rating:

67 Review(s)
4.99
Steven M March 2, 2024
Juan was great! Always responsive and made everything easily understood.
Reply from Juan Zelaya: I'm truly grateful for your review, Steven! I'm so glad to hear that you found my service helpful and easy to understand. Here at Primary Residential Mortgage, Inc., our goal is to ensure a seamless and efficient experience for our clients. Your feedback confirms that we are accomplishing that. Thank you for taking the time to post this review. I'm here for any of your future mortgage needs! Best, Juan Zelaya.
Katherine H March 2, 2024
Juan made our home buying process easy. He kept us updated and informed through every step of the process.
Reply from Juan Zelaya: I'm incredibly grateful for your kind words, Katherine! It was a pleasure assisting you throughout your home buying process. I strive to keep my clients updated and informed, and I'm glad to hear that you had a positive experience. You're always welcome at Primary Residential Mortgage, Inc. Thank you for your 5-star review.
Ryan T February 19, 2024
Great service! Will definitely use again.
Reply from Juan Zelaya: I'm sincerely gratified to know that you found the service at Primary Residential Mortgage, Inc. satisfactory, Ryan. Your positive feedback motivates us to maintain our high standards. We look forward to assisting you in the future. Thank you for the stellar rating!
Alexander M February 15, 2024
Juan Zelaya went above and beyond. I will only use him moving forward for any new opportunities in the future.
Reply from Juan Zelaya: I'm thrilled to hear that you had such a positive experience, Alexander. Going above and beyond to ensure your satisfaction is always my top priority at Primary Residential Mortgage, Inc. I appreciate the perfect rating and your plan to use my services for future opportunities. It was a pleasure working with you and I look forward to our future engagements. Thank you for your trust and kind review.
Cecile C December 13, 2023
Wonderful experience. Juan was extremely attentive and professional. We were able to close early, and the online document process was extremely user friendly. Easy to upload and sign documents needed to close the transaction.
Reply from Juan Zelaya: I'm very pleased to hear about your positive experience, Cecile! Your feedback is greatly appreciated. It's fantastic to know that you found the online document process user-friendly - we aim to make the process as smooth and efficient as possible. Thank you for trusting me with your mortgage needs. Please do not hesitate to reach out if you have any future questions or concerns. Best, Juan Zelaya, Primary Residential Mortgage, Inc.