Log in to your account online to make a payment, check your loan balance and more.
Our Loan Servicing team is always happy to assist you. If you have questions about managing your account or making a payment, you can also reach us by phone, mail or online. You can also read through our Frequently Asked Questions for help with common issues.


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By Phone

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M—F 7:00 A.M. to 5:30 P.M. Mountain Time

By Mail

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Primary Residential Mortgage, Inc.
PO Box 593
Salt Lake City, UT 84110

Meet Our Loan Servicing Department

Our Loan Servicing department is here to help you every step of the way throughout the life of your loan. Watch this short video to learn more about what they can do for you.

To view our current loan fee schedule click here.


Primary Residential Mortgage, Inc. (PRMI) is committed to helping our customers during this COVID-19 pandemic. If you are experiencing a financial hardship as a result of COVID-19 which is impacting your ability to make your mortgage payment, please reach out to our Home Retention Team at (866) 609-6552 so we can assess your individual needs and discuss available options. Our office hours are 7:00 A.M. - 5:30 P.M. MT Monday through Friday.


PRMI has become aware of certain unauthorized third parties reaching out to PRMI borrowers claiming to be affiliated with PRMI. If you receive a suspicious text message, email or phone call from an individual alleging they are from PRMI requesting payment information or other personal information, DO NOT WRITE BACK OR ANSWER ANY QUESTIONS. IF IT IS A PHONE CALL, HANG UP IMMEDIATELY. REPORT THE INCIDENT IMMEDIATELY to our Customer Service Team at (800) 748-4424 or [email protected].


State assistance may be available to homeowners who are experiencing a financial hardship after January 21, 2020 through Homeowner Assistance Fund programs. For State contact information, please click the link below.


State Assistance

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General Servicing FAQs

Financial Hardship FAQs

Escrow Account FAQs

Home Financing FAQs