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Customer Reviews

Overall Rating:

89 Review(s)
4.97
Theresa
February 24, 2025
Was not updated werkly as other lender do. I have adked questiom about underwriting & wasnt even dire this was gonna vlosr
Sandra
February 15, 2025
Jan was not only knowledgable, but she was accessible. Her virtual door was always open, and I knew I could reach out to her with any question at any time. Her colleague Mark was also on top of things, even helping me navigate my way through my computer to find and send documents. I give Jan and her team two huge thumbs up!
Response to Sandra: Thank you so much, Sandra! I'm thrilled to hear that you felt supported and that my virtual door was always open for you. It's important to me that my clients feel they can reach out anytime, so I'm glad I was able to be there for you. Mark will be delighted to know his assistance was valuable in navigating those tech challenges. Your two huge thumbs up mean the world to us, and I'm grateful for the opportunity to work with you. If you ever need anything in the future, please don't hesitate to reach out.
Dusti Kimmons
August 22, 2024
This is my third mortgage with Jan in over 20 years, she is the first person I think of when I need to apply for a mortgage.
Dustin M
August 21, 2024
This is my third mortgage through Jan in over 20 years, she is the first person I think of when I need to apply for a mortgage.
Response to Dustin M: I'm truly humbled by your review, Dustin. It's always a pleasure working with you for your mortgage needs. Your trust and loyalty over the past 20 years mean the world to me and the team at Primary Residential Mortgage, Inc. We look forward to assisting you again in the future. Thank you for the 5-star rating.
Jana
August 14, 2024
The process was simple, clear, and efficient.
Response to Jana: Thank you, Jana, for your stellar rating of 5 out of 5 stars. It's pleasing to know that you found our mortgage process to be simple, clear, and efficient at Primary Residential Mortgage, Inc. We always strive to make our services user-friendly and your feedback reaffirms this. Please don't hesitate to reach out if you need anything in the future. Always here to help!