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Customer Reviews

Overall Rating:

356 Review(s)
4.96
Debi R April 8, 2024
Sorry it's taken me so long to get to this survey, Jim! Honestly, I think I just wanted to put that transaction behind me so much that I even put this off. Yikes! I hope y'all know how much I truly appreciate all the support y'all gave me throughout the loan process with Angel (AKA She Who Must Not Be Named). You and your entire team are rock stars!
Reply from Jim Mitzel: Thank you so much, Debi! It's great to hear that you felt supported throughout the loan process. Here at Primary Residential Mortgage, Inc., we strive to ensure every customer has a seamless and positive experience. Your kind words towards our team are greatly appreciated. We always aim to be the 'rock stars' of mortgage providing! And remember, we are here for you if you ever need anything in the future. Thank you once again for your feedback and for being our valued client.
Carol Ann K April 4, 2024
Thank you for being so helpful
Reply from Jim Mitzel: I am overjoyed to hear that you found my service helpful, Carol. Your satisfaction is my utmost priority at Primary Residential Mortgage, Inc. Thank you very much for your kind words and for the 5-star rating. It is always a pleasure to assist wonderful clients like you.
Kimberly Ann J April 4, 2024
They kept me well informed. Answered all my questions in a timely manner. They were always professional, available and friendly.
Reply from Jim Mitzel: I'm truly grateful for your positive feedback, Kimberly. It was a pleasure to keep you updated and answer all your questions promptly. At Primary Residential Mortgage, Inc., we always strive to maintain a level of professionalism, availability, and friendliness. Your rating of 5 stars means a lot to us. Thank you once again, and please don't hesitate to reach out for any future mortgage needs.
Ligia Z April 1, 2024
Thank you for a smooth transaction and communication throughout the process.
Kristin F March 25, 2024
It was so nice being updated throughout the entire loan process.