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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

96 Review(s)
4.82
Maria G B May 11, 2024
Mr. Méndez was very professional in an outstanding manner! Thanks Mr. Mendez for helping us to get our home dream 🙏🏻🙏🏻🙏🏻
Reply from Juan Mendez: Thank you so much for your kind words, Maria. I'm really glad to hear that you had a positive experience. It was a pleasure helping you achieve your dream of owning a home. Remember, if you have any more questions or need further assistance in the future, don't hesitate to reach out. I'm here to assist. Take care!
Raul O May 8, 2024
Juan made arrangements to fit our schedule for the closing date
Reply from Juan Mendez: I appreciate your kind words and high rating, Raul. Making sure the closing date fits your schedule is part of my commitment to providing the best service for my clients. I'm glad I was able to assist you in your journey with Primary Residential Mortgage, Inc. Thanks again for the positive feedback!
Justin P April 23, 2024
clear communication and weekly updates would be a great start to rising up to the level of an average agent. Some times I could not even get an update from you when directly asking. Then when I did get information I would find out that it was incorrect. I also foung it to be unprofessional when you yelled at me on the phone. Even the buyers agent was asking for for advise on how to handle you and the fact that you would not be honest with her and was causing so much frustration for the buyers. The sellers were pissed. The way this transaction was handled so poorly by you I think that you should have given away your commision to the sellers, buyers agent and listing agent as a gesture to apologize and make things right for causing so many issues and creating other parties to work extra hours. Instead you didnt even offer a verbal apology you just said this is the way it goes. Unfortunatly I have too much experience and know better. Your statement lead me to believe that this is the way it goes for you and your clients. In summarry I found your service to be lacking and you personally to be unprofessional.
Dora G February 5, 2024
Juan did great , his expertise shows on the job he does!!
Randall J November 28, 2023
The process went well and easy.