Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
94 Review(s)
4.82
Justin P
April 23, 2024
clear communication and weekly updates would be a great start to rising up to the level of an average agent. Some times I could not even get an update from you when directly asking. Then when I did get information I would find out that it was incorrect. I also foung it to be unprofessional when you yelled at me on the phone. Even the buyers agent was asking for for advise on how to handle you and the fact that you would not be honest with her and was causing so much frustration for the buyers. The sellers were pissed. The way this transaction was handled so poorly by you I think that you should have given away your commision to the sellers, buyers agent and listing agent as a gesture to apologize and make things right for causing so many issues and creating other parties to work extra hours. Instead you didnt even offer a verbal apology you just said this is the way it goes. Unfortunatly I have too much experience and know better. Your statement lead me to believe that this is the way it goes for you and your clients. In summarry I found your service to be lacking and you personally to be unprofessional.
Dora G
February 5, 2024
Juan did great , his expertise shows on the job he does!!
Randall J
November 28, 2023
The process went well and easy.
Gilberto D
September 2, 2023
Made the whole experience feel so easy and courteous, every question I had was answered and went above and beyond to help us out along the way.
Reply from Juan Mendez: I'm truly grateful for your kind words, Gilberto. It was a pleasure to assist you throughout the process and to ensure that all your questions were answered. Your positive feedback and high rating mean a lot to me and the entire team at Primary Residential Mortgage, Inc. Thank you for trusting us with your mortgage needs. Looking forward to serving you again in the future. Best, Juan Mendez
Arthur G
July 18, 2023
We had a Great experience with JuanMendes. Always ready to answer our questions. Thank you Juan for helping us closing sooner than expected Reconmended!