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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

212 Review(s)
4.97
William V T May 16, 2024
A very gifted team that put a human face on numbers issue. Kind caring taking time to explain. Very supportive throughout the whole process. Celebrated with me when the loan was granted.
Reply from Ida Reis | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm truly humbled by your kind words, Bill. We always endeavor to put a personal touch on the work we do and make sure our clients feel supported and understand each step of the process. I'm so glad to hear that you felt this. Celebrating the success of your loan was a joyous moment! Thank you for taking the time to share your experience and for the 5-star rating. If there's anything else you need in the future, don't hesitate to reach out to me. Best, Ida Reis
Jon Elliott L February 15, 2024
As first time homebuyers she really helped us through this process. We would've been lost without her.
Reply from Ida Reis | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Elliott, Thank you so much for this very nice review. I am so excited for you and Steffi to now be homeowners. It was truly a pleasure to work with you both and I wish you much happiness in your new home. Best, Ida
Randi C February 12, 2024
Smooth transaction from beginning to end. Great job.
Reply from Ida Reis | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Randi, Thank you. I really appreciated your professionalism and a job well done.
Nantaporn Kulpradit H September 11, 2023
Ida is really helpful through out the whole process. She has a lot of knowledge and experience to help me with all the problems I had. I would recommend Ida for anyone! She is the best!
Reply from Ida Reis | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm sincerely touched by your kind words. It was a pleasure to assist you throughout the process. Your satisfaction is my top priority and I'm here for any future needs you may have. Thanks again for your recommendation and the 5-star rating! Best, Ida Reis
Jill L August 18, 2023
Thanks Ida.
Reply from Ida Reis | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: It was my pleasure to work with you, Jill! Thank you for your positive review.