We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
593 Review(s)
4.89
Lorna Finn - QFCECC
December 28, 2023
What can I say Aaron Matty is phenomenal at what he does! Immediately he made my first time home buying experience well worth the investment. He answered all of my questions, educated me on the process, effectively communicated all terms and conditions, maintained continuous communication with all party members, and saw me through closing. Additionally, he went above and beyond when I had a difficult seller who refused to concede to financing terms/changes. I cannot say enough about the experience and the excellence that he and his team provided me. If you are looking for a loan officer and lending team that puts the clients needs first, please consider PRMI in Hagerstown. I will personally be sending all of my friends to him as they navigate their mortgage needs.
Lorna Alexis F
December 28, 2023
Aaron is incredible! Not only did he accommodate all my requests, educate me on the process, and ensure he got the best loan terms for my situation, he personally assisted when a seller was being troublesome regarding financing terms for a home I was interested in. Aaron worked to the last hour to make sure closing was smooth, communicated effectively between all parties, and was one of the most organized loan officer's I've ever worked with. I will be sending all of my friends who are looking for a home and financing to him because I can guarantee exceptional client service and flawless execution.
Reply from Aaron Matty: Thank you so much for your kind words, Lorna. I really appreciate you taking the time out to share your experience with me—and the Primary Residential Mortgage, Inc. team. We work hard to meet expectations like yours, and hearing from satisfied clients like you makes all the hard work worthwhile. I'm glad that I was able to assist you in navigating through the process and help you secure the best loan terms possible for your situation. I'm thrilled to hear that you found my communication and organization skills effective. It was my pleasure to make sure everything went smoothly until the final hour. Thank you once again for entrusting me with your mortgage needs and for your vote of confidence. I look forward to serving your friends with the same dedication and commitment.
Eric L
December 23, 2023
Curtis was pleasant. He was always accessible for any questions we had. He reviewed our Horne insurance quote and put us in contact with someone who found us insurance to reduce our payments. I would highly recommend!
Reply from Curtis Rhoten: Thank you for sharing your positive experience. We're honored to be your trusted mortgage advisors.
Morgan Kiracofe D
December 18, 2023
Aaron was attentive and easy to work with! Thank you.
Reply from Aaron Matty: I'm grateful for your kind words and high rating, Morgan! It was a pleasure working with you as well. Your satisfaction is my top priority at Primary Residential Mortgage, Inc. If you have any other needs or questions in the future, don't hesitate to reach out. Thanks once again!
Melinda S
December 18, 2023
Taylor is always very professional and responsive. She makes sure you are kept up to date on the process and we always settle on time or earlier.