Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
160 Review(s)
4.94
Rhonda A
March 14, 2024
Very efficient and easy to work with.
Reply from Christopher Shaffer: I'm thrilled to hear that you found our process efficient and easy, Rhonda. Your positive feedback is much appreciated and it was a pleasure working with you. We at Primary Residential Mortgage, Inc. always strive to provide top-notch service to our clients. Thank you for the perfect rating. Don't hesitate to reach out if you need anything in the future.
Linda W
March 12, 2024
Beautiful transaction. Very smooth.
Reply from Christopher Shaffer: I'm elated to hear your transaction went beautifully and smoothly, Linda! It's always a pleasure to provide a seamless experience for our customers at Primary Residential Mortgage, Inc. Thank you for your wonderful rating and review. Please don't hesitate to reach out should you require any further assistance.
Justin Bush
January 11, 2024
I have been working with Sean for a number of years and I believe this makes our 3 or 4th purchase or refinance with him. Sean is always available and takes great care of us. He also helped my father in law a number of years ago which was also a great experience.
Justin B B
January 11, 2024
I have been working with Sean for a number of years and I believe this makes our 3 or 4th purchase or refinance with him. Sean is always available and takes great care of us. He also helped my father in law a number of years ago which was also a great experience.
Reply from Sean Renfrow: I appreciate your kind words, Justin. It's been a pleasure working with you on multiple occasions and I'm glad to have been able to assist both you and your father-in-law throughout the years. Your satisfaction is my top priority and I'm thrilled to hear of your positive experiences. I look forward to serving your mortgage needs for many more years to come. Thank you for taking the time to review my services at Primary Residential Mortgage, Inc. and for the excellent rating!
Grey B
November 21, 2023
Sean and his team did a great job. Moving fast and efficiently was super important and they did just that and got us closed on time under pressure. Great job and greatly appreciated!