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Jeffrey Thomas

Jeffrey Thomas

Loan Officer

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Customer Reviews

Overall Rating:

32 Review(s)
5.0
Jenna M Andrew August 18, 2024
John was able to answer all the questions I had along every step of the closing. He made everything easier to understand and I was able to get a response back from him relatively quick.
Reply from John Ragano: I'm thrilled to hear that you found our process informative and efficient, Jenna. It was my pleasure to guide you through each step of the closing. Your satisfaction is my top priority, so I'm glad I was able to answer all your questions in a timely manner. Thank you for choosing Primary Residential Mortgage, Inc., and for your stellar rating. Always here for any future needs. John Ragano
Amberly Cicero August 8, 2024
John is THE BEST!
Reply from John Ragano: Thank you for your generous rating, Amberly. Your feedback means the world to me. I'm thrilled to know that you had a great experience with us at Primary Residential Mortgage, Inc. I'm here to help anytime you need!
Ingrid K Emerson August 7, 2024
John was quick to respond to our questions, and he is very helpful and made the process easy.
Reply from John Ragano: I appreciate your kind words, Ingrid! I'm thrilled to hear that I was able to make your experience with Primary Residential Mortgage, Inc. easier and that you found my responses helpful. Your positive feedback fuels my commitment to serve my clients better. Please don't hesitate to reach out if you have any more questions in the future. Thank you once again for your trust and for taking the time to leave a review.
Clifford D Emerson August 2, 2024
Genuinely cared about any concerns we had. He is always so prompt in responding. Always kept us in the loop.
Reply from John Ragano: I'm thrilled to hear you had such a positive experience, Clifford! Your feedback is greatly appreciated. I'm always here to promptly address any concerns you might have and to keep you updated at all times. Thank you for the stellar rating, it was a pleasure to assist you at Primary Residential Mortgage, Inc. If you need anything further, don't hesitate to reach out! John Ragano
Monica Younling August 1, 2024
John is my high recommendation for my buyer clients, including family, friends, and acquaintances, and has been for more years than I can remember. I can't remember a single negative experience over the years. Quite the opposite, I've have been left with my jaw on the floor more than once, after he has completed what should have been impossible transactions. One that comes to mind is a buyer who was relentlessly sticking with a well known lending institution until 7 days before closing when she just couldn't deal with them anymore, there was so much red tape and lack of communication. I connected her with John and he got her to closing. On time. In SEVEN days. I also greatly appreciate John's integrity, kind demeanor, constant positive "let's-get'r-done" attitude. I mean, the man answers his phone, while at a Nat's game, and still gets you the pre-approval your client needs. On a Sunday, no less. Obvi, I'm a fan. #wurkit
Reply from John Ragano: Hello Monica, Your review has made my day! It's always rewarding to hear from clients and to know that my efforts are greatly appreciated. I'm thrilled that I've been able to meet your expectations over the years and deliver the level of service you deserve. I pride myself on turning seemingly impossible situations into successful transactions and your story about the buyer only reinforces my commitment to this. I believe in the importance of maintaining open lines of communication and treating each client with kindness and respect, so it's wonderful to hear that this has had a positive impact on your experiences with me. Hearing that you're a fan makes all the hard work worthwhile. Your recommendation means the world to me and I look forward to continuing to serve your buyer clients, friends, and family in the future. Thank you once again for your kind words and the generous 5-star rating. Sincerely, John Ragano, Primary Residential Mortgage, Inc.