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Customer Reviews

Overall Rating:

249 Review(s)
Ashton Adaire R April 6, 2024
I don’t think this process could have been any easier. Eric was patient, answered any questions we had, and thoroughly explained each stop. An overall amazing experience.
Reply from Eric Whitaker: I'm delighted to hear that you found the process to be straightforward and easy, Ashton. It was my utmost pleasure to assist you and ensure all your questions were answered. I aim to make every client's journey with Primary Residential Mortgage, Inc. an amazing experience, and I'm glad to hear I was able to achieve that with you. Thank you for your glowing review and the 5-star rating. It means a lot to me. Looking forward to assisting you again in the future.
Jonathan Lawrence N March 24, 2024
Very good communicator. Made sure exactly what we needed to get to him. Everything he said he followed through with. Could not be happier with our experiences.
Reply from Eric Whitaker: I'm thrilled to hear that you had a positive experience with us at Primary Residential Mortgage, Inc., Jonathan. Communication and follow-through are key aspects of my work and I'm glad to know they significantly contributed to your satisfaction. Your feedback is immensely appreciated and I am here for any future mortgage needs. Thank you for taking the time to share your experience and for giving us a 5-star rating. It was a pleasure working with you.
Robert Louis R March 24, 2024
Eric did a fantastic job! The whole experience was easy and painless.
Reply from Eric Whitaker: I'm delighted to hear that you had a positive experience, Robert. It was a pleasure to assist you. At Primary Residential Mortgage, Inc., we aim to make the mortgage process as simple and stress-free as possible. I'm thrilled that we could achieve this for you. Thank you for your kind review and the full rating. Your satisfaction is our utmost reward.
Mark Lewis H March 17, 2024
Good communication and follow up.
Reply from Eric Whitaker: I appreciate your kind words and positive feedback, Mark. Ensuring excellent communication and follow up is a key part of our service at Primary Residential Mortgage, Inc. Your 5-star rating validates our efforts, and we're thrilled to hear you had such a positive experience. Thanks again for choosing to work with us.
Janet Lynn H March 14, 2024
He is very professional, very congenial and stayed in touch with us throughout the process.
Reply from Eric Whitaker: I'm truly grateful for your 5-star review, Janet. Your kind words are greatly appreciated. It was a pleasure assisting you throughout the process and I'm glad that my professionalism and communication met your expectations. Here at Primary Residential Mortgage Inc., we always aim to provide the best service possible. Thank you again for your feedback and don't hesitate to reach out if you need anything in the future.