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Customer Reviews

Overall Rating:

621 Review(s)
4.87
Stephen Winston J April 12, 2024
Everything was very professional and handled in a timely manner. I would love to do business again.
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I sincerely appreciate your positive feedback, Stephen. It was a pleasure to assist you and I'm thrilled to hear that you found our process both professional and efficient. At Primary Residential Mortgage, Inc., we strive to provide the best service possible. Your willingness to do business with us again is the highest compliment and we look forward to serving you in the future. Thank you for the great rating! Was there anything additional we could have done to receive a 5 out of 5 rating?
Brittney Lemetria G April 2, 2024
Chad was exceptional with this process he was patient and informative he was in constant communication with me and it has made this process easier and stress free
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm truly honored by your review, Brittney. It was a pleasure assisting you through the process and ensuring that it went as smoothly as possible. Your satisfaction is my top priority, and I'm glad I was able to make the process stress-free for you. I'm always here at Primary Residential Mortgage, Inc. for your future needs. Thank you for the 5-star rating! Best, Chad Erling.
Alba Marina M March 31, 2024
We are first time owners and Chad took his time to explain everything in detail to us, always available and fast to respond to emails and texts
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words, Alba. As a representative of Primary Residential Mortgage, Inc., my priority is to ensure customers like you have a clear understanding of the process and feel supported. Knowing that you appreciated my availability and prompt responses means the world to me. Thank you for entrusting me with your first homeownership experience and for your 5-star rating. Don't hesitate to reach out if you need any future assistance.
Kelli J February 29, 2024
He was very nice and easy to talk to. He doesn’t make you feel bad about not knowing and was very helpful the entire time.
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I greatly appreciate your kind words and stellar rating, Kelli. It was my pleasure to guide you through the process and ensure you felt comfortable every step of the way. It's part of our commitment at PRMI to ensure our clients are well-informed and feel at ease. Should you need any further assistance, don't hesitate to reach out. Once again, thank you for the positive feedback.
Zachary J February 28, 2024
Everything was handled so smoothly. The whole process was not stressful. Things were explained clearly and responses were very prompt. Just a great experience all around.
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm truly delighted to hear that you found the process smooth and stress-free, Zachary. Here at Primary Residential Mortgage, Inc., we always strive to provide clear communication and quick responses, ensuring a great experience for our clients. Thank you for taking the time to leave such a fantastic review and for rating us 5 stars. It was a pleasure assisting you.