Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.

Check out what past customers have said about working with us...

Overall Rating:

33 Review(s)

Darian
October 21, 2024

Jennell is a phenomenal lending partner! Even through the toughest escrows, her experience and knowledge shine through and save the day! I’ll absolutely continue utilizing Jennell for all my clients loan needs moving forward and everyone else should too!

Reply from Jennell Peck: Thank you so much for your positive feedback and for giving me a perfect rating, Darian! I'm genuinely pleased to hear that you found my services beneficial. Your satisfaction is my top priority and I'm relieved to know that I was able to meet your expectations. I value your trust and look forward to assisting with your future loan needs at Primary Residential Mortgage, Inc.

Debbie
September 5, 2024

This was not an easy closing. The property was non-conforming which required extra work from Jennell and her team, realtors appraisers and everybody involved and of course Jennell got it done. Love this gal.

Reply from Jennell Peck | Sales Manager | Primary Residential Mortgage, Inc.: Hi Debbie, I appreciate your kind words and the perfect rating! Your recognition is a huge motivation for our team. I agree, it was quite a challenging closing but we are here to overcome obstacles and make things happen. We were happy to go the extra mile for you. Thank you for your trust and for choosing Primary Residential Mortgage, Inc. We hope to serve you again in the future. Jennell Peck | Sales Manager | Primary Residential Mortgage, Inc.

Deane
August 30, 2024

Gary Robert
August 26, 2024

Available for any and all questions we had. Appreciated that most of all.

Reply from Jennell Peck: I'm thrilled to hear that you felt supported and informed during our interactions, Gary. Your questions and concerns are always welcome - it's my goal to make sure you're completely comfortable with the process. I'm glad to have earned your 5-star rating and hope to work with you again in the future. Thank you for choosing Primary Residential Mortgage, Inc.

Susan
August 23, 2024

Jennell was thorough in her assistance throughout the process. She kept me informed and updated. I think she went above and beyond to get the transaction closed more than a week early.

Reply from Jennell Peck: I am thrilled to hear that you had such a positive experience, Susan! Making sure you are kept informed and the process goes smoothly is always a priority. I'm glad I could help in getting the transaction closed early. Your kind words and 5-star rating mean a lot to me. Don't hesitate to reach out if you need anything in the future.