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Customer Reviews

Overall Rating:

261 Review(s)
4.94
Robert T
October 22, 2024
Chris was an absolute legend when it came to our mortgage. He helped get us approved despite most of our income coming from 1099 and K-1 sources, despite our bank for the last 20 years and Rocketmortgage not being able to. He stayed on top of all necessary documents and guided us through the incredibly complicated process of getting our loan. On top of that, he follows the day-to-day interest rates very closely as the closing date approaches so he can lock you in to the lowest possible rate for your closing time, which will absolutely save you money. He was able to explain, in perfect detail what to expect for closing costs and how escrow would work and just made the whole thing as easy as it could be. I will use him for my next mortgage, and every one after that, and recommend him as strongly as possible to family and friends. Seriously, Chris is a mortgage Jedi.
Response to Robert T: Thank you so much, Robert, for the glowing review. I'm thrilled to hear that you appreciated my approach to handling your mortgage. It was indeed a challenging process due to your unique income sources, but I'm glad we could overcome those hurdles together. It's my job to simplify the complicated and ensure that my clients get the best possible rates, and your feedback confirms that we did just that. I'm delighted to know that you felt well-informed about the closing costs and escrow process, and I look forward to working with you on your future mortgages. Your recommendations to family and friends mean the world to me. Thank you again for taking the time to write such a detailed review and for choosing Primary Residential Mortgage, Inc. The force is strong with us! - Christopher Wiley
Gillian
October 19, 2024
We had a quick and successful experience with Chris.
Response to Gillian: I'm thrilled to hear you had a quick and successful experience, Gillian! That's always the goal at Primary Residential Mortgage, Inc. It was a pleasure working with you and I appreciate the superb rating. Should you need anything in the future, don't hesitate to reach out. Thanks again for your positive feedback.
Robert E
May 25, 2024
Chris and Katie were very helpful during this process. They were very quick in responding to our concerns by phone & email. Thank you again for making our loan seem important to you and giving us outstanding customer service.
Response to Robert E: I'm thrilled to hear that you had such a positive experience with us, Robert. Your feedback is greatly appreciated. It's always our goal to make our clients feel valued and important, so it's great to know Katie and I were able to achieve that with your loan process. Your satisfaction is our top priority and we strive to provide an excellent service at all times. Your review reaffirms the hard work we put into our jobs. Thank you for trusting us with your business.
Nancy
May 20, 2024
Chris and team pulled off another miracle with this transaction
Response to Nancy: I'm thrilled to hear that you were satisfied with our service, Nancy. It's always our intention to make the transaction process as smooth as possible for our clients at Primary Residential Mortgage, Inc. We look forward to the opportunity of working with you again in the future. Thanks for the 5-star rating!
Mark Manning
March 9, 2024
Chris made the experience manageable and stress free.