Reviews

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Customer Reviews

Overall Rating:

97357 Review(s)
4.91
Michael J. R January 4, 2024
Personal service was a 10 of 10
Reply from Pamela Britt: I am truly humbled by your kind words and high rating, Michael. At Primary Residential Mortgage, Inc., we constantly strive for customer satisfaction, and it gives me immense joy to know that you found our services up to the mark. I am glad you experienced the personal service we pride ourselves on. If you ever need anything in the future, please don't hesitate to reach out. Thank you for your support!
Nicolette F W January 4, 2024
You were really a joy to work with. You did an amazing job of updating the file. Thanks for your support!
Reply from Keisha Rogers | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you for your generous review and the perfect rating, Nicolette. It means so much to me. I really enjoyed working with you and hope to assist you in the future!
Sally Parker-Ryan January 4, 2024
Take your business elsewhere. My experience with this company, and with a mortgage broker - Byron Davis - in particular, was terrible. Davis mislead me regarding a government assistance program to help with the down payment. He told me it was a forgivable loan, as long as I stayed in the property for 3 years min. I double checked all of this with him. However, it turned out that in the flurry of all the paper signing, I signed up for a NON-forgivable loan, and am now on the hook to repay. I may not have gone with PRMI for my mortgage if I had known this loan was no, in effect, a grant. I'm now in hock for more than I expected to be. Davis tried to tell me that I had actually agreed to this with him, which is completely false as I would have remembered that. Why would I agree to go further into debt than I needed to? I had no real need for the DP loan; only took it as Davis, again, assured me it was forgivable. Byron Davis was not great to work with at any rate. If you are a woman, he will treat you with condescension, talk over you, and assume you are stupid. He failed to return calls and messages, and basically behaved like a bully all the way through. Take my advice: you can find someone better than this broker, and this company.
Sally Parker-Ryan January 4, 2024
Take your business elsewhere. My experience with this company, and with a mortgage broker - Byron Davis - in particular, was terrible. Davis mislead me regarding a government assistance program to help with the down payment. He told me it was a forgivable loan, as long as I stayed in the property for 3 years min. I double checked all of this with him. However, it turned out that in the flurry of all the paper signing, I signed up for a NON-forgivable loan, and am now on the hook to repay. I may not have gone with PRMI for my mortgage if I had known this loan was no, in effect, a grant. I'm now in hock for more than I expected to be. Davis tried to tell me that I had actually agreed to this with him, which is completely false as I would have remembered that. Why would I agree to go further into debt than I needed to? I had no real need for the DP loan; only took it as Davis, again, assured me it was forgivable. Byron Davis was not great to work with at any rate. If you are a woman, he will treat you with condescension, talk over you, and assume you are stupid. He failed to return calls and messages, and basically behaved like a bully all the way through. Take my advice: you can find someone better than this broker, and this company.
Sally Parker-Ryan January 4, 2024
Take your business elsewhere. My experience with this company, and with a mortgage broker - Byron Davis - in particular, was terrible. Davis mislead me regarding a government assistance program to help with the down payment. He told me it was a forgivable loan, as long as I stayed in the property for 3 years min. I double checked all of this with him. However, it turned out that in the flurry of all the paper signing, I signed up for a NON-forgivable loan, and am now on the hook to repay. I may not have gone with PRMI for my mortgage if I had known this loan was no, in effect, a grant. I'm now in hock for more than I expected to be. Davis tried to tell me that I had actually agreed to this with him, which is completely false as I would have remembered that. Why would I agree to go further into debt than I needed to? I had no real need for the DP loan; only took it as Davis, again, assured me it was forgivable. Byron Davis was not great to work with at any rate. If you are a woman, he will treat you with condescension, talk over you, and assume you are stupid. He failed to return calls and messages, and basically behaved like a bully all the way through. Take my advice: you can find someone better than this broker, and this company.